Manager, Military and Veteran Benefits & Financial Wellness

University Support Services, LLC; Great River (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

University Support Services, LLC seeks a Manager to lead Military and Veteran Benefits & Financial Wellness across Medforth Global Education institutions. The role serves as the SME for VA education benefits, military tuition assistance, and financial wellness, shaping policies, procedures, training, and compliance to ensure consistent, high-quality service.

Collaborating with campus Financial Aid, Enrollment, and Student Services teams, you will implement enterprise-wide strategies, monitor

Qualifications

• Knowledge of Veterans Affairs education benefits programs and federal financial aid regulations.
• Experience developing and delivering training programs.
• Strong project management, organizational, and analytical skills.
• Ability to influence and lead across a multi-campus structure.

Responsibilities

• Provide enterprise-wide leadership for military and veteran benefits education administration.
• Develop standardized policies, procedures, training, and compliance controls.
• Collaborate with campus teams to support military and veteran student services.
• Monitor compliance, audits, and regulatory inquiries.
• Lead financial wellness strategy and program development.

Skills

Project management

Regulatory knowledge

Leadership

Training design/delivery

Communication

Education

Bachelor's degree in Higher Education Administration, Business Administration, Finance, Public Administration, Student Affairs, or related field

Master's degree in Higher Education Administration, Business Administration, Public Administration, or related field

Job description

Manager, Military and Veteran Benefits & Financial Wellness

Position Summary

The Manager, Military and Veteran Benefits & FinancialWellness is responsible for providing enterprise-wide leadership, oversight,and strategic direction for military and veteran education benefitsadministration, military-affiliated student support services, and financialwellness initiatives across Medforth Global Education institutions.

This position serves as the organizational subject matterexpert for Veterans Affairs (VA) education benefits, military tuitionassistance programs, military-affiliated student support, and student financialwellness. The Manager develops and implements standardized policies,procedures, training programs, and compliance controls to ensure consistentservice delivery and regulatory compliance across all Medforth schools.
Working collaboratively with campus Financial Aid,Enrollment, and Student Services teams, the Manager provides functionalleadership and support to designated campus personnel responsible for militaryand veteran student services. These campus representatives maintain adotted-line reporting relationship to this position for guidance, complianceoversight, professional development, and operational alignment.
The Manager plays a critical role in advancing studentsuccess by enhancing financial wellness, improving military student outcomes,and ensuring the effective administration of military and veteran educationalbenefits.

Essential Duties and Responsibilities

Military and Veteran Benefits Leadership

• Serve as Medforth Global Education's primary subject matter expert for militaryand veteran education benefits programs.
• Develop and implement enterprise-wide strategies supporting military-affiliatedstudent enrollment, retention, persistence, and graduation.
• Establish and maintain standardized processes for military and veteran benefitsadministration across all institutions.
• Monitor industry trends, regulatory changes, and best practices impacting militaryand veteran students.
• Collaborate with institutional leadership to enhance services and outcomes from military-affiliated students.

Veterans Affairs Benefits Administration and Compliance

• Oversee institutional compliance with all applicable federal, state, and VeteransAffairs regulations governing education benefits.
• Develop and maintain policies, procedures, and operational controls related to VA benefits administration.
• Provide guidance and support to campus School Certifying Officials and FinancialAid personnel.
• Monitor certification accuracy, timeliness, and compliance metrics across institutions.
• Lead institutional preparation for VA audits, compliance reviews, and regulatory inquiries.
• Coordinate corrective action plans and process improvements when necessary.
• Ensure consistent interpretation and application of regulations across all campuses.

Military Student Support Services

• Promote best practices for supporting veteran, active-duty military, NationalGuard, Reserve, military spouse, and dependent student populations.
• Serve as a resource to campus leadership and student-facing teams regarding military student needs and support strategies.
• Foster relationships with military education offices, veteran organizations, and external partners.
• Collaborate with Enrollment, Student Affairs, and Academic Affairs teams to improve military student engagement and success.

Financial Wellness Strategy and Programming

• Lead the development and implementation of Medforth's student financial wellness strategy.
• Design and oversee financial literacy programs focused on budgeting, debt management, credit education, student loan repayment, financial planning, and financial responsibility.
• Develop scalable resources, workshops, online content, and educational campaigns for students across all institutions.
• Evaluate program effectiveness and recommend enhancements based on participation and outcome data.
• Partner with institutional stakeholders to integrate financial wellness throughout the student lifecycle.

Training and Professional Development

• Develop and deliver enterprise-wide training programs related to military and veteran benefits, compliance requirements, and financial wellness initiatives.
• Support onboarding and ongoing development of campus personnel responsible for military and veteran services.
• Facilitate regular training sessions, communities of practice, and knowledge-sharing opportunities.
• Collaborate with the Director of Enrollment and Financial Aid Operations & Training to ensure alignment with organizational training initiatives.

Data Analysis, Reporting, and Continuous Improvement

• Monitor key performance indicators related to military student success, benefits administration, compliance, and financial wellness initiatives.
• Analyze trends and identify opportunities to improve operational effectiveness and student outcomes.
• Develop reports and recommendations for senior leadership.
• Support accreditation activities, institutional reporting requirements, and strategic planning initiatives.
• Lead continuous improvement efforts focused on operational efficiency, service quality, and regulatory compliance.

Qualifications

Required Qualifications

• Bachelor's degree in Higher Education Administration, Business Administration, Finance, Public Administration, Student Affairs, or a related field.
• Minimum of five years of progressively responsible experience in financial aid, military and veteran services, higher education administration, compliance, or related areas.
• Demonstrated knowledge of Veterans Affairs education benefits programs, military tuition assistance programs, and federal financial aid regulations.
• Experienced developing and delivering training programs.
• Strong project management, organizational, and analytical skills.
• Excellent communication, presentation, and relationship-management abilities.
• Ability to influence and lead through a matrixed, multi-campus organizational structure.

Preferred Qualifications

• Master's degree in Higher Education Administration, Business Administration, Public Administration, or related field.
• Experience serving as a School Certifying Official (SCO).
• Multi-campus higher education experience.
• Experience supporting military-affiliated student populations.
• Experienced developing financial literacy or financial wellness programs.
• Knowledge of healthcare education environments, including nursing and allied health programs.

Core Competencies

• Regulatory Compliance and Risk Management
• Military and Veteran Benefits Administration
• Financial Wellness and Financial Literacy
• Strategic Planning and Program Development
• Training and Staff Development
• Relationship Management and Collaboration
• Data Analysis and Continuous Improvement
• Student-Centered Service Excellence
• Change Management and Operational Leadership

Key Performance Indicators

• VA compliance and audit outcomes
• Accuracy and timeliness of military and veteran benefits processing
• Military-affiliated student retention and completion rates
• Financial wellness program participation and effectiveness
• Staff training completion and competency outcomes
• Standardization of processes across institutions
• Student satisfaction and service quality measures
• Continuous improvement and operational efficiency metrics

The anticipated salary range for this position is $70,000 to $75,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.