Assistant Director, Clinical Education Operations

University Support Services, LLC; Great River (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

University Support Services, LLC is seeking an Assistant Director, Clinical Education Operations to lead and oversee clinical rotation scheduling, credentialing systems, and education coordinators. You will ensure accurate scheduling, data integrity, and accreditation compliance to deliver high-quality clinical education experiences for medical students.

The role reports to the Director, Clinical Education Operations and requires strong leadership, stakeholder collaboration, and process

Qualifications

• Bachelor’s degree required in healthcare administration, education, business administration, or related field.
• 3–5 years experience in clinical education, scheduling, or academic administration.
• 2+ years of supervisory or leadership experience.

Responsibilities

• Oversee daily operations of clinical rotation programs including scheduling, site placement and reporting.
• Manage clinical education staff including coordinators and scheduling personnel; conduct performance evaluations.
• Direct scheduling activities for all clinical students and ensure accuracy for reporting and accreditation.
• Oversee clinical education data systems and reporting; develop reports for program evaluation and accreditation.
• Ensure compliance with FERPA and institutional policies; support accreditation and program review processes.

Skills

Leadership

Scheduling

Organizational skills

Communication

Data systems

Software proficiency

Education

Bachelor’s degree in healthcare administration, education, or related field

Master’s degree preferred

Tools

New Innovations

Clinician Nexus

Job description

Assistant Director, Clinical Education Operations

The Assistant Director, Clinical Education Operations provides leadership and operational oversight for clinical education programs, including clinical rotation scheduling, credentialing systems, and clinical education coordinators. Ensure accurate scheduling, data integrity, accreditation compliance, and a high-quality clinical education experience for medical students.

This role will report to the Director, Clinical Education Operations.

Essential Functions

1. Program Operations

• Oversee daily operations of clinical rotation programs including:
• Clinical scheduling for third and fourth year rotations
• Clinical site placement
• Rotation database management and reporting
• Clinical degree audits
• Ensure students are appropriately scheduled to meet academic requirements and graduate on time.

2. Staff Leadership and Supervision

Manage clinical education staff including coordinators and scheduling personnel.

Responsibilities include:

• Hiring, training, mentoring, and supervising staff
• Assigning priorities and monitoring workloads
• Conducting staff meetings and performance evaluations
• Ensuring consistent operational standards across teams.

3. Clinical Scheduling Oversight

Direct scheduling activities for all clinical students.

Responsibilities include:

• Monitoring student rotation schedules
• Ensuring completion of required clerkships and electives
• Maintain schedule accuracy for reporting and accreditation
• Address scheduling conflicts and escalated student concerns.
• Ensure correct sites are scheduled while keeping in mind RVU accreditation requirements and state requirements.

4. Data Systems and Reporting

Oversee clinical education data systems.

Responsibilities include:

• Managing rotation management systems
• Maintaining clinical site databases
• Ensuring accurate data entry and reporting
• Developing reports for program evaluation and accreditation.

5. Compliance and Accreditation

Ensure all clinical education activities comply within institutional and regulatory requirements.

Responsibilities include:

• Maintaining FERPA compliance
• Ensure student scheduling is in compliance with Registrar and Financial Aid
• Supporting accreditation and program review processes
• Ensuring adherence to institutional policies.

6. Stakeholder Collaboration

• Serve as liaison between: Students Clinical student administrators Hospital Partnerships Team Academic and operational leadership
• Facilitate communication to ensure smooth clinical rotation operations.

7. Process Improvement and Strategic Planning

Identify opportunities to improve clinical education processes.

Responsibilities include:

• Developing workflow improvements
• Implementing new technology solutions
• Standardizing scheduling processes
• Supporting departmental strategic initiatives.

8. Other Duties

• Provide coverage for clinical education operations as needed to ensure uninterrupted service to students, faculty and staff.
• Support institutional initiatives and special projects as assigned.
• Represent clinical education operations in institutional meetings and strategic discussions.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

Essential Knowledge, Skills, and Abilities

• Strong leadership and staff management skills
• Knowledge of clinical rotation scheduling and medical education processes
• Advanced organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to manage complex data systems and reporting tools
• Proficiency with Microsoft Office and clinical education software systems.

Qualifications

• Bachelor’s degree in healthcare administration, education, business administration, or related field OR equivalent professional experience
• 3–5 years experience in clinical education, scheduling, or academic administration
• 2+ years of supervisory or leadership experience.

Preferred Qualifications

• Master’s degree in healthcare administration, education, or related field
• Experience working in medical education or academic health systems
• Experience with clinical rotation management systems such as New Innovations, Clinician Nexus, or similar platforms.

Work Environment

• Primarily office-based or remote work within a collaborative operational environment supporting medical education programs.

Hours & Travel

• Standard full-time work schedule
• Extended hours may be required during peak scheduling periods

The anticipated salary range for the Assistant Director, Clinical Education Operations is $90,000 - $100,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor, and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.