IT Specialist (RVU Utah)

University Support Services, LLC; Ivins (UT); On-site; USD 53,000 - 58,000; Full time

Job summary

University Support Services, LLC is seeking an IT Specialist to support staff, faculty and students on the Ivins campus. The role covers hardware, software, AV systems, and enterprise collaboration tools including Zoom and Panopto.

Responsibilities include ticketing, routine maintenance, and end-user training. Applicants should have education credentials and relevant certifications, plus strong communication, organization, and problem-solving skills.

Qualifications

• Experience with AV and enterprise collaboration platforms.
• Experience with Zoom and Panopto.
• Extron certification or equivalent is a plus.
• Ability to work independently or as part of a team.
• Strong communication, time management and discretion.
• Service-based attitude with customer focus.
• Familiar with cloud-based infrastructure and IT security best practices.
• Well organized and detail oriented.
• Active listening techniques.

Responsibilities

• Provide support and training to users on software and hardware.
• Install, upgrade, maintain and repair computer hardware and software.
• Maintain IT ticketing system and resolve tickets.
• Perform routine inspections and replace defective hardware parts.
• Identify and resolve hardware and software problems.
• Prioritize calls and manage workload effectively.
• Escalate issues to appropriate group when needed.
• Transport computers and peripherals between locations.
• Install and troubleshoot AV and classroom technology.
• Support Zoom/ Panopto and related platforms.
• Provide tech support for events and video conferencing.
• Submit reports on technology services status.
• Ensure safety guidelines are followed.
• Attend trainings as needed.
• Perform other duties as assigned.

Skills

AV systems

Classroom tech

Collaboration platforms

Zoom Panopto

Independent work

Teamwork

Problem solving

Communication skills

Time management

IT security

Active listening

Education

High School diploma

Bachelor's degree

ITIL v3/4

HDI certifications

Tools

Apple iOS

Job description

IT Specialist (RVU Utah)

This position is based on the Ivins, Utah Rocky Vista University Campus.

The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of technical assistance and training to staff, faculty, and students. The IT Specialist is responsible for following established protocols, installing and maintaining computer hardware, telecommunications, audio visual equipment and all University-supported network applications. The IT Specialist installs software, provides end-user technical support and training via phone, using remote support tools, and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff, faculty, and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem, advises on appropriate action, and tests and implements solution.

Essential Functions

• Provide support and training to users on the use of computer software and hardware
• Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals
• Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets
• Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer’s equipment, replacing defective, malfunctioning, or non-functioning hardware parts
• Identify, research, and resolve hardware and software problems
• Respond to defects reported by users, and reporting as needed to leadership
• Determine the priority and severity of calls and plan workload effectively
• Assess and elevate serious or unusual problems to the appropriate group or analyst for resolution
• Pack, unpack, assemble, disassemble, and physically transport computers, peripherals and network components from one location to another
• Install, configure, maintain, and troubleshoot audiovisual (AV) equipment, classroom technology, and presentation systems to ensure reliable operation.
• Support the administration and maintenance of enterprise collaboration and lecture capture platforms, including Zoom, Panopto, and related technologies.
• Provide technical support for classroom technology, university events, presentations, and video conferencing systems as required.
• Submit verbal and written reports on the status of technology services and any issues as needed
• Ensure that safety guidelines are adhered to
• Attend trainings as needed
• Perform other duties as assigned

Essential Knowledge, Skills & Abilities

• Working knowledge of professional audiovisual systems, classroom technology, and enterprise collaboration platforms.
• Experience with Zoom, Panopto, and related collaboration technologies preferred.
• Extron certification or equivalent professional AV certification is considered an asset
• Ability to work independently, or as part of a team and collaborate effectively with diverse constituencies within a university setting
• Demonstrate a high level of confidence in making strategic decisions, using good judgment, and innovative and creative problem-solving skills
• Strong communication skills, time management, and a demonstrated high-level of discretion, tact, and diplomacy
• Demonstration of a service-based attitude in dealing with customers and providing high-level support
• Acceptable working knowledge with the ability to support a wide range of cloud-based infrastructure, computer hardware, and software
• Familiar with IT Security best practices
• Must be well organized and detailed oriented
• Ability to use active listening techniques to improve communication with customers

Qualifications

• High School diploma required. Bachelor’s degree preferred
• ITIL version 3 or 4 certifications preferred
• Help Desk Institute certifications preferred
• Proficiency in Client Operating Systems, Apple iOS
• Has at least one to two years’ experience working as a computer or systems technician
• Valid driver’s license preferred

Work Environment/Physical Demands

• This job is performed in a positive, creative, and collaborative environment
• This job operates in a professional office environment
• The ability to maintain good concentration while dealing with interruptions

Hours and Travel

• Flexibility and willingness to work out of normal business hours, evening hours and weekends in support of business initiatives
• Flexible hours required to implement initiatives and execute deliverables
• No travel is expected for this position.

The anticipated salary range for the IT Specialist is $53,000 to $58,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.