Admissions Coordinator

University Support Services, LLC; Great River (NY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

University Support Services, LLC seeks an Admissions Coordinator to serve as a front-line representative of Medforth Global Education. This role focuses on operational accuracy through the admissions lifecycle, ensuring efficient processing and support for applicants. Candidates should hold a Bachelor’s degree and have experience in admissions or customer service. The position offers a collaborative pod-based team environment and requires flexibility in working hours during peak admissions periods.

Qualifications

• Bachelor’s degree required.
• Experience in higher education admissions, student services, or a related customer service role strongly preferred.

Responsibilities

• Facilitate the daily processing of applications as the primary point of contact.
• Ensure data entry accuracy across all applicant files.
• Serve as an integral member of a cross-functional Pod team.
• Maintain accurate and up-to-date applicant records in Salesforce.
• Assist with admissions projects, reporting, and data management.

Skills

Customer service mindset

Strong interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree

Tools

Salesforce

Zoom

Job description

Position Summary

The Admissions Coordinator serves as a front-line representative of Medforth Global Education (MGE), serving one of their universities, by ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle. This role is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel. The Admissions Coordinator is responsible for ongoing funnel progression through timely application processing and file completion, and ensuring accurate documentation, proactive follow-up with students, and seamless collaboration with team members to keep applicants moving toward enrollment. This position also requires responsiveness and adaptability across regions. Depending on region (US, Canada, or International), additional duties may be assigned or specialized to meet the unique needs of applicants in that market.

Essential Functions

• Facilitate the daily processing of applications, manage supporting documents, and serve as the primary point of contact for file completion.
• Ensure data entry accuracy of applicant files.
• Ensure the accuracy and integrity of data entry across all applicant files while adhering to admission timelines.
• Demonstrate knowledge of application processing compliance requirements and actively support adherence to institutional and regulatory standards.
• Identify process inefficiencies and escalate to appropriate supervisor.
• Document funnel progression for applications.
• Serve as an integral member of the Pod team, comprised of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, to deliver coordinated, holistic support throughout the admissions process.
• Maintain accurate and up-to-date applicant records in Salesforce to track applicant progress, ensuring records are accurate, timely, and comprehensive.
• Support members of the Pod team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientation.
• Prepare and send acceptance and scholarship letters while maintaining accurate tracking and documentation in admissions systems.
• Identify and monitor applicants who may be at risk of disengagement, escalating issues to Admissions Officers or Leadership for timely intervention.
• Open, review, and prioritize incoming inquiries (mail, email, etc.), ensuring prompt and appropriate follow-up.
• Assist with admissions projects, reporting, data management, and applicant communications as needed.
• Perform other region-specific duties as assigned.

Knowledge, Skills & Abilities

• Deep commitment to providing an exceptional applicant and student experience, with a customer-service mindset.
• Ability to thrive in a collaborative pod structure while independently managing responsibilities.
• Strong interpersonal, verbal, and written communication skills; able to engage with diverse applicants and families with professionalism and empathy.
• Comfort and proficiency with email-based communication and engagement. Proficiency with Salesforce or other CRM systems for tracking communications and applicant progress.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with the ability to represent SGU to applicants, families, and stakeholders.

Qualifications

• Bachelor’s degree required
• Experience in higher education admissions, student services, or a related customer service role strongly preferred.

Work Environment & Physical Demand

• Work performed in a positive, creative, and collaborative office environment.
• Requires frequent use of computers, phones, Zoom, and other online communication platforms.
• Must be comfortable engaging applicants and families virtually and by phone as a key part of the applicant journey.

Hours & Travel

• Standard work week: 37.5 hours, Monday–Friday, 9:00 a.m.–5:00 p.m.
• Flexibility required during peak admissions periods, including evenings and weekends.
• Ability to adjust schedule to accommodate applicants across multiple time zones.

Key Outcomes

• Applicant Experience Excellence: Applicants consistently report feeling valued, informed, and supported throughout the admissions process.
• White Glove Service: Zoom/phone interactions and proactive outreach create a concierge-style experience that builds trust and commitment to SGU.
• Operational Accuracy: Applications are processed and tracked with precision, supporting timely decision-making and committee readiness.
• Pod Collaboration: Coordinated teamwork ensures a seamless, student-centered journey from inquiry to enrollment.
• Responsiveness: Applicant inquiries are answered within 24–48 hours, with documented follow-up and escalation as appropriate.
• Regional Responsiveness: Duties are adapted to meet the specific needs of applicants in the US, Canada, or International regions.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.