Program Coordination & Order Management Specialist

Benchmark Electronics Inc; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Benchmark Electronics Inc. is seeking a Customer / Account Management professional in Concord, CA to support Engineering Change Orders, Sales Order management, and Accounts Receivable.

You will assist Master Scheduler with daily reports and maintain pricing documentation to ensure accurate MRP data. The role requires strong communication, attention to detail, and the ability to work with large, complex customer accounts while adhering to company policies.

Qualifications

• High School Diploma or GED.
• 2+ years of experience with Microsoft Office supporting mid-senior management levels.
• 2+ years of related experience with larger, more complex customers.

Responsibilities

• Analyze customer purchase orders for compliance to customer's contract terms and conditions.
• Verify pricing and process customer POs and Sales Orders in accurate and timely manner.
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies.
• Maintain documentation and database to support pricing quoted to customers.
• Assist Program Managers with program accounts receivable past-due balances, providing data necessary for resolution.
• Provide daily reports to Master Scheduler using Baan to support production scheduling.
• Maintain a positive, professional relationship with Benchmark team members.
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Work with larger customers and more complex accounts.
• Analyze more complex programs, make recommendations for resolutions and initiate corrective actions.

Skills

Customer service

Communication skills

Multitasking

Data entry

Relationship management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Benchmark Electronics Inc. is seeking a Customer / Account Management professional in Concord, CA to support Engineering Change Orders, Sales Order management, and Accounts Receivable.

You will assist Master Scheduler with daily reports and maintain pricing documentation to ensure accurate MRP data. The role requires strong communication, attention to detail, and the ability to work with large, complex customer accounts while adhering to company policies.