Program Coordinator II - 12720

Benchmark Electronics Inc; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Benchmark Electronics Inc. is seeking a Customer / Account Management professional in Concord, CA to support Engineering Change Orders, Sales Order management, and Accounts Receivable.

You will assist Master Scheduler with daily reports and maintain pricing documentation to ensure accurate MRP data. The role requires strong communication, attention to detail, and the ability to work with large, complex customer accounts while adhering to company policies.

Qualifications

• High School Diploma or GED.
• 2+ years of experience with Microsoft Office supporting mid-senior management levels.
• 2+ years of related experience with larger, more complex customers.

Responsibilities

• Analyze customer purchase orders for compliance to customer's contract terms and conditions.
• Verify pricing and process customer POs and Sales Orders in accurate and timely manner.
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies.
• Maintain documentation and database to support pricing quoted to customers.
• Assist Program Managers with program accounts receivable past-due balances, providing data necessary for resolution.
• Provide daily reports to Master Scheduler using Baan to support production scheduling.
• Maintain a positive, professional relationship with Benchmark team members.
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Work with larger customers and more complex accounts.
• Analyze more complex programs, make recommendations for resolutions and initiate corrective actions.

Skills

Customer service

Communication skills

Multitasking

Data entry

Relationship management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

California:Concord | Customer / Account Management | Full Time

Posted 2 days ago

Description

At Benchmark , we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative and inclusive team that values your ideas and contributions.

Summary:
Support the Program Managers for Engineering Change Orders, Sales Order management and Accounts Receivable. Support the Master Scheduler by providing daily reports using Baan. Ensure sales order accuracy to drive accurate MRP. Follow all procedures with consistent adherence to company policies and guidelines.

Responsibilities

• Analyze customer purchase orders for compliance to customer's contract terms and conditions
• Verify pricing and process customer POs and Sales Orders in accurate and timely manner
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies
• Maintain documentation and database to support pricing quoted to customers
• Assist Program Managers with program accounts receivable past-due balances, providing data necessary for resolution
• Provide daily reports to Master Scheduler using Baan to support production scheduling
• Maintain a positive, professional relationship with Benchmark team members
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Work with larger customers and more complex accounts
• Analyze more complex programs, make recommendations for resolutions and initiate corrective actions
• Anticipate potential issues/problems with program(s), alert management and affect a satisfactory resolution

Other information

• Begin to understand the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate attention to detail
• Demonstrate discretion, confidentiality and professionalism when representing the company
• Ability to work overtime as needed
• Ability to work with diverse groups

Education

• High School Diploma or GED
• 2+ years of experience with Microsoft Office supporting mid-senior management levels
• 2+ years of related experience with larger, more complex customers

Geographical Location: California:Concord

Physical Location: Concord, CA - 4041

Shift: Shift 1

Work Schedule: M-F 0800-1700

Full Time

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Safety-Sensitive Position and Drug Testing Notice: This position is classified as safety-sensitive because impairment while performing job duties could pose a significant risk of harm. Where permitted by applicable law or required by federal regulation, Benchmark will conduct a pre-employment drug