PROGRAM ASSISTANT

Post Graduate Center for Mental Health; New York (NY); On-site; USD 46,000 - 56,000; Full time

Job summary

Post Graduate Center for Mental Health is seeking a Program Assistant to support the ACT Team with on-site administrative and clinical coordination in Brooklyn/Jamaica, Queens area. The role focuses on data entry, phone communication, and updating patient records to ensure smooth daily operations and continuity of care.

The assistant will help with billing, eligibility checks, and accurate status reporting to Medicaid Managed Care Organizations, contributing to timely authorizations and patient

Qualifications

• Experience with data entry and phone communication in a clinical or social services setting.
• Familiarity with Medicaid enrollment and health insurance screening preferred.
• Ability to maintain accurate records and update information in EMR systems.

Responsibilities

• Enter data and relay messages accurately to the care team.
• Maintain clinical white boards with visits, medications, and hospitalizations.
• Assist with monthly billing and daily contact sheets, track Medicaid enrollment.
• Help verify health insurance eligibility and document status with MCOs.
• Support communication with MCOs to obtain service authorizations.

Skills

Data entry

Answering phones

Billing coordination

Medicaid enrollment tracking

Communication with MCOs

Administrative support

Education

2 Year Degree

Tools

Electronic Medical Records (EMR)

Billing spreadsheet

Job description

PROGRAM ASSISTANT# PROGRAM ASSISTANTHot Job164 20th St 4C and 4D Brooklyn ACT - Brooklyn, NY 11232## OverviewSalary Range$50,958.18 - $50,958.18 SalaryEducation Level2 Year Degree## Description**JOB SCOPE:** This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team. It is an on-site position (no remote work) in Jamaica, Queens. The schedule is M-F, 9 AM to 5 PM.**ESSENTIAL FUNCTIONS:** • Data entry, answering phones and relaying accurate messages• Maintains upkeep of daily and monthly clinical white boards with necessary and updated information for visits, medications, hospitalizations, etc. • Works closely with the Team Leader to submit monthly billing, updating daily contact sheets, tracking Medicaid enrollment. • Assists with conducting diligent searches for missing clients. • Assists with conducting health insurance eligibility checks and ensuring accurate updated information is entered in the electronic medical record and on billing spreadsheet and providing team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive health insurance status. • Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations, ensuring documentation is faxed and transmitted to MCOs to authorize services and medications. • Manage service dollar petty cash account in accordance with PCMH policy and procedures for distribution and reconciliation of OMNY Cards, cash and gift cards for consumer purchases. • Manages staff petty cash and OMNY Card distribution. • Submits electronic check requests for the program. • Maintains ACT Team vehicle log.