PROGRAM ASSISTANT

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal in Jamaica, Queens, on-site, is seeking an administrative coordinator to support the ACT Team. Duties include data entry, phones, and billing, with Medicaid enrollment tracking and coordination with MCOs. The schedule is Monday–Friday, 9 AM–5 PM.

The role requires meticulous record-keeping, collaboration with clinicians, and cash/card handling for consumer purchases. On-site office duties and compliance with PCMH policies are essential.

Qualifications

• Experience in healthcare admin is preferred.
• Strong numerical and data-entry skills.
• Excellent communication and teamwork.

Responsibilities

• Perform data entry, answer phones, and relay accurate messages.
• Maintain clinical boards with updated visits, medications, and hospitalizations.
• Assist with monthly billing and Medicaid enrollment tracking.
• Help locate missing clients and verify health insurance eligibility.
• Support communication with MCOs and transmit necessary documents.
• Manage petty cash, OMNY Card distribution, and program check requests.
• Maintain ACT Team vehicle log and related administrative duties.

Skills

Data entry

Phone support

Billing support

Medicaid knowledge

EMR data entry

Cash handling

Office coordination

Job description

JOB SCOPE:This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team. It is an on-site position (no remote work) in Jamaica, Queens. The schedule is M-F, 9 AM to 5 PM.ESSENTIAL FUNCTIONS:Data entry, answering phones and relaying accurate messagesMaintains upkeep of daily and monthly clinical white boards with necessary and updated information for visits, medications, hospitalizations, etc.Works closely with the Team Leader to submit monthly billing, updating daily contact sheets, tracking Medicaid enrollment.Assists with conducting diligent searches for missing clients.Assists with conducting health insurance eligibility checks and ensuring accurate updated information is entered in the electronic medical record and on billing spreadsheet and providing team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive health insurance status.Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations, ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.Manage service dollar petty cash account in accordance with PCMH policy and procedures for distribution and reconciliation of OMNY Cards, cash and gift cards for consumer purchases.Manages staff petty cash and OMNY Card distribution.Submits electronic check requests for the program.Maintains ACT Team vehicle log.