PROGRAM ASSISTANT

Postgraduate Center for Mental Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Postgraduate Center for Mental Health in Jamaica, Queens seeks an administrative professional to support ACT Team operations on-site, Monday through Friday, 9 AM to 5 PM. The role covers reception, data entry, billing support, and coordination with clinicians and managed care organizations.

Responsibilities include managing patient records, updating Medicaid enrollment, processing billing, maintaining clinical whiteboards, and handling petty cash and OMNY card distributions as part of daily

Qualifications

• Data entry and accurate message relay for the team.
• Maintains daily/monthly clinical white boards with current info.
• Supports billing submissions and Medicaid enrollment tracking.
• Assists with eligibility checks and MCO communications.

Responsibilities

• Answer phones and relay messages to team.
• Maintain and update clinical whiteboards with visits, meds, hospitalizations.
• Submit monthly billing and track Medicaid enrollment with the Team Leader.
• Assist in locating missing clients and health insurance eligibility checks.
• Ensure documentation is properly entered in EMR and billing sheets.

Skills

Data entry

Phone etiquette

Record keeping

Coordination

Tools

Billing software

EMR system

Medicaid enrollment systems

Job description

JOB SCOPE:

This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team. It is an on-site position (no remote work) in Jamaica, Queens. The schedule is M-F, 9 AM to 5 PM.

JOB SCOPE:

This role provides administrative, reception, and coordination support to facilitate the effective operation of the office within an ACT Team. It is an on-site position (no remote work) in Jamaica, Queens. The schedule is M-F, 9 AM to 5 PM.

ESSENTIAL FUNCTIONS:

• Data entry, answering phones and relaying accurate messages


• Maintains upkeep of daily and monthly clinical white boards with necessary and updated information for visits, medications, hospitalizations, etc.


• Works closely with the Team Leader to submit monthly billing, updating daily contact sheets, tracking Medicaid enrollment.


• Assists with conducting diligent searches for missing clients.


• Assists with conducting health insurance eligibility checks and ensuring accurate updated information is entered in the electronic medical record and on billing spreadsheet and providing team with information about consumer’s status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive health insurance status.


• Support Team Leader, staff and psychiatrist in communication with Managed Care Organizations, ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.


• Manage service dollar petty cash account in accordance with PCMH policy and procedures for distribution and reconciliation of OMNY Cards, cash and gift cards for consumer purchases.


• Manages staff petty cash and OMNY Card distribution.


• Submits electronic check requests for the program.


• Maintains ACT Team vehicle log.