Program Analyst — IT Reporting & Process Improvement

Socket.dev; Camp Springs (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision coverage

401K Plan

Education Reimbursement

Commuter Benefits

Life Insurance

Job summary

Socket.dev is seeking a Program Analyst to support USCIS, OSI, LMD, in Camp Springs, MD. The role focuses on technical writing, reporting, IT/database analysis, and process improvement for the personal property program and related services.

Responsibilities include drafting SOPs, preparing periodic reports, mapping processes, developing IT requirements, and performing data analysis to drive efficiency. U.S.

Qualifications

• U.S. Citizenship required.
• Associate degree or higher.
• PMP certification (preferred).
• 2+ years in emergency management and safety/security disciplines.
• 2+ years in program management and process remodeling/reengineering.

Responsibilities

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources.
• Draft Branch-level documentation, such as SOPs and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process maps/flow diagrams and project plans for key processes.
• Prepare IT system requirements documents to support future efforts.
• Perform ad-hoc queries and data analysis.

Skills

Technical Writing

Reporting

Data analysis

Process mapping

System requirements

Education

Associate degree or higher

Job description

Socket.dev is seeking a Program Analyst to support USCIS, OSI, LMD, in Camp Springs, MD. The role focuses on technical writing, reporting, IT/database analysis, and process improvement for the personal property program and related services.

Responsibilities include drafting SOPs, preparing periodic reports, mapping processes, developing IT requirements, and performing data analysis to drive efficiency. U.S.