Program Analyst

DTS; Camp Springs (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, and Vision Coverage

Health Savings Account (HSA)

Commuter Benefits

401(K) Plan

Education Reimbursement

Job summary

DTS is seeking a Program Analyst to support USCIS, OSI, and LMD in managing the personal property program, fleet vehicles, transit subsidies, and mail operations. The role emphasizes technical writing, data analysis, and IT system planning to improve branch processes.

Responsibilities include preparing reports, drafting SOPs, creating process maps, and performing ad-hoc data analysis, with onsite work at a government facility in Camp Springs, MD. U.S. citizenship is required and PMP is preferred.

Qualifications

• U.S. Citizenship
• Associate degree or higher
• PMP certification preferred
• 2+ years in emergency management and safety/security
• 2+ years in program management and process remodeling/reengineering
• Ability to meet health requirements (e.g., vaccinations)
• Criminal and credit history background checks
• Ability to obtain government suitability and security clearance

Responsibilities

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources into a cohesive product.
• Assist in drafting branch-level documentation such as processes, SOPs, and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process maps/flow diagrams and project plans for key processes identified by branch chief.
• Prepare requirements documents for IT development.
• Research, review, and map branch reporting and database systems.
• Develop system requirements to support future IT system efforts.
• Perform ad-hoc queries and data analysis.

Skills

Technical writing

Data analysis

Project leadership

Emergency management

Program management

Education

Associate degree or higher

Tools

IT systems analysis

Database systems

System requirements documentation

Job description

Description

The Program Analyst supports the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI), Logistics Management Division (LMD), which manages the USCIS personal property program, responsible for the excessing and disposal of USCIS personal property and maintains accountability of USICS property across the agency. LMD also oversees the USCIS fleet vehicle program; and manages the USCIS Transit Subsidy Program, and USCIS mail operations.

Primary/Major Duties and Responsibilities (Essential Functions)

Technical Writing and Reporting:

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources into a cohesive product.
• Assist in drafting Branch-level documentation, such as process, instructional, standard operating procedures (SOPs), and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process map/flow diagrams, flow charts, and project plans for key processes identified by pertinent branch chief.
• Prepare requirements documents for use in system IT development.

Information Technology/Database Analyst

• Research, review, and map various branch reporting and database systems.
• Research current available approved IT systems and provide analysis of options to Branch Chief and Special Assistant to gain efficiencies and improve current processes.
• Develop system requirements documentation to support branch’s future IT system efforts.
• Develop and validate techniques/methods for various query results and present to RICB team.
• Perform ad-hoc system queries and data analysis.

Requirements

• U.S. Citizenship
• Associate degree or higher
• PMP certification (preferred)
• Demonstrated knowledge and experience (2+ years) in emergency management and other safety and security protocols and disciplines
• Knowledge and experience (2+ years) in program management principles and disciplines, including business process remodeling/reengineering and project leadership
• Ability to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19
• Ability to successfully complete a criminal and credit history background check
• Ability to obtain and maintain a Government suitability determination/security clearance

Work Environment

• Full-time position, Monday – Friday
• Office environment but may also include other work environments as required
• Onsite at government facility in Camp Springs, MD

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

DTSV Employee Benefits

• Paid Time Off
• Competitive Health, Dental, and Vision Coverage
• Health Savings Account (if you elect an HSA medical plan)
• Optional coverage such as Critical Illness Insurance and Hospital Indemnity Insurance
• Short and Long Term Disability Plans
• Basic Life Insurance
• Commuter Benefits
• 401(K) Plan
• Education Reimbursement

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.