Program Analyst - Process Improvement & IT Reporting

DTS; Camp Springs (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, and Vision Coverage

Health Savings Account (HSA)

Commuter Benefits

401(K) Plan

Education Reimbursement

Job summary

DTS is seeking a Program Analyst to support USCIS, OSI, and LMD in managing the personal property program, fleet vehicles, transit subsidies, and mail operations. The role emphasizes technical writing, data analysis, and IT system planning to improve branch processes.

Responsibilities include preparing reports, drafting SOPs, creating process maps, and performing ad-hoc data analysis, with onsite work at a government facility in Camp Springs, MD. U.S. citizenship is required and PMP is preferred.

Qualifications

• U.S. Citizenship
• Associate degree or higher
• PMP certification preferred
• 2+ years in emergency management and safety/security
• 2+ years in program management and process remodeling/reengineering
• Ability to meet health requirements (e.g., vaccinations)
• Criminal and credit history background checks
• Ability to obtain government suitability and security clearance

Responsibilities

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources into a cohesive product.
• Assist in drafting branch-level documentation such as processes, SOPs, and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process maps/flow diagrams and project plans for key processes identified by branch chief.
• Prepare requirements documents for IT development.
• Research, review, and map branch reporting and database systems.
• Develop system requirements to support future IT system efforts.
• Perform ad-hoc queries and data analysis.

Skills

Technical writing

Data analysis

Project leadership

Emergency management

Program management

Education

Associate degree or higher

Tools

IT systems analysis

Database systems

System requirements documentation

Job description

DTS is seeking a Program Analyst to support USCIS, OSI, and LMD in managing the personal property program, fleet vehicles, transit subsidies, and mail operations. The role emphasizes technical writing, data analysis, and IT system planning to improve branch processes.

Responsibilities include preparing reports, drafting SOPs, creating process maps, and performing ad-hoc data analysis, with onsite work at a government facility in Camp Springs, MD. U.S. citizenship is required and PMP is preferred.