Program Analyst - Data & Process Improvement (Remote)

Universal Service Administrative Co. (USAC); Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

FSA

Life Insurance

Paid Time Off

Commuter Benefits

Wellness Programs

Job summary

USAC, based in Washington, DC, is seeking a Program Analyst to support its mission of universal service. The role focuses on data analysis, process improvement, and risk management across USAC’s core programs.

You will work with management and applicants to resolve issues affecting funding and to develop performance and funding related reports. The ideal candidate has a bachelor's degree and at least three years of relevant experience, with strong SQL skills and the ability to communicate

Qualifications

• Bachelor’s degree required; 3+ years of relevant experience
• Advanced SQL skills and data extraction for reporting
• Experience in telecommunications or funding programs is a plus
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication

Responsibilities

• Apply project management standards to major program initiatives
• Collaborate with internal teams and external vendors to meet timelines
• Design and implement process improvements across teams
• Document policies, procedures, and workflow diagrams
• Serve as subject matter expert on USAC programs
• Track metrics and report on performance indicators
• Identify opportunities to improve efficiency and compliance
• Manage risk-related reporting and remediation actions
• Support compliance activities including appeals and whistleblower processes
• Other duties as assigned

Skills

Data analysis

SQL

Attention to detail

Problem solving

Communication

Education

Bachelor’s degree

Tools

Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)

Job description

USAC, based in Washington, DC, is seeking a Program Analyst to support its mission of universal service. The role focuses on data analysis, process improvement, and risk management across USAC’s core programs.

You will work with management and applicants to resolve issues affecting funding and to develop performance and funding related reports. The ideal candidate has a bachelor's degree and at least three years of relevant experience, with strong SQL skills and the ability to communicate