Program Analyst

Socket.dev; Camp Springs (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision coverage

401K Plan

Education Reimbursement

Commuter Benefits

Life Insurance

Job summary

Socket.dev is seeking a Program Analyst to support USCIS, OSI, LMD, in Camp Springs, MD. The role focuses on technical writing, reporting, IT/database analysis, and process improvement for the personal property program and related services.

Responsibilities include drafting SOPs, preparing periodic reports, mapping processes, developing IT requirements, and performing data analysis to drive efficiency. U.S.

Qualifications

• U.S. Citizenship required.
• Associate degree or higher.
• PMP certification (preferred).
• 2+ years in emergency management and safety/security disciplines.
• 2+ years in program management and process remodeling/reengineering.

Responsibilities

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources.
• Draft Branch-level documentation, such as SOPs and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process maps/flow diagrams and project plans for key processes.
• Prepare IT system requirements documents to support future efforts.
• Perform ad-hoc queries and data analysis.

Skills

Technical Writing

Reporting

Data analysis

Process mapping

System requirements

Education

Associate degree or higher

Job description

Description

The Program Analyst supports the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI), Logistics Management Division (LMD), which manages the USCIS personal property program, responsible for the excessing and disposal of USCIS personal property and maintains accountability of USICS property across the agency. LMD also oversees the USCIS fleet vehicle program; and manages the USCIS Transit Subsidy Program, and USCIS mail operations.

Primary/Major Duties and Responsibilities (Essential Functions):

Technical Writing and Reporting:

• Prepare periodic reports and presentations by compiling text, graphics, and data from multiple sources into a cohesive product.
• Assist in drafting Branch-level documentation, such as process, instructional, standard operating procedures (SOPs), and user manuals.
• Create ad-hoc reports for analysis and presentations.
• Create process map/flow diagrams, flow charts, and project plans for key processes identified by pertinent branch chief.
• Prepare requirements documents for use in system IT development.

Information Technology/Database Analyst:

• Research, review, and map various branch reporting and database systems.
• Research current available approved IT systems and provide analysis of options to Branch Chief and Special Assistant to gain efficiencies and improve current processes.
• Develop system requirements documentation to support branch’s future IT system efforts.
• Develop and validate techniques/methods for various query results and present to RICB team.
• Perform ad-hoc system queries and data analysis.

Requirements

• U.S. Citizenship
• Associate degree or higher
• PMP certification (preferred)
• Demonstrated knowledge and experience (2+ years) in emergency management and other safety and security protocols and disciplines
• Knowledge and experience (2+ years) in program management principles and disciplines, including business process remodeling/reengineering and project leadership
• Ability to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19
• Ability to successfully complete a criminal and credit history background check
• Ability to obtain and maintain a Government suitability determination/security clearance

Work Environment:

• Full-time position, Monday - Friday
• Office environment but may also include other work environments as required
• Onsite at government facility in Camp Springs, MD

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

DTSV Employee Benefits:

• Paid Time Off
• Competitive Health, Dental, and Vision Coverage
• Health Savings Account (if you elect an HSA medical plan)
• Optional coverage such as Critical Illness Insurance and Hospital Indemnity Insurance
• Short and Long Term Disability Plans
• Basic Life Insurance
• Commuter Benefits
• 401(K) Plan
• Education Reimbursement

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.