Program Administration Lead – Patient Services & Billing

Sheppard Pratt; Towson (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sheppard Pratt seeks an experienced administrator to manage daily operations for Day Hospitals and IOPs in Towson and related campuses. You will supervise office staff, develop consistent procedures, and support the Director in reviews to improve workflow and billing accuracy.

The role requires strong communication, Microsoft Office proficiency, and knowledge of third-party insurance providers and billing practices, with attention to licensing and accreditation standards.

Qualifications

• AA, BA or HS with relevant experience as listed.
• Experience in office management and program administration.
• Strong communication and reporting abilities.
• Knowledge of third-party insurance providers and billing procedures.

Responsibilities

• Manage daily administrative operations for Day Hospitals and IOPs.
• Supervise all office support staff and implement procedures.
• Assist Director with reviews to improve workflow and billing accuracy.
• Ensure record keeping complies with licensing, regulatory and accreditation standards.

Skills

Office management

Program administration

Written and verbal communication

Report writing

Microsoft Office

Analytical skills

Interpersonal skills

Education

AA degree or higher with 3-5 years’ experience

Bachelor’s degree with 2-3 years’ experience

High school diploma with 5-7 years’ experience

Tools

Microsoft Office

Job description

Sheppard Pratt seeks an experienced administrator to manage daily operations for Day Hospitals and IOPs in Towson and related campuses. You will supervise office staff, develop consistent procedures, and support the Director in reviews to improve workflow and billing accuracy.

The role requires strong communication, Microsoft Office proficiency, and knowledge of third-party insurance providers and billing practices, with attention to licensing and accreditation standards.