Healthcare Program Admin Manager — Operations & Billing Lead

Sheppard Pratt Hospitals; Towson (MD); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program (EAP)

Job summary

Sheppard Pratt Hospitals seeks a Program Administrative Manager to oversee daily administrative operations across Day Hospitals and IOPs in Towson and Baltimore campuses. The role supervises office support staff and ensures efficient workflows for admissions and billing.

The ideal candidate has an AA or higher, with 3–5 years of relevant experience, or a Bachelor's with 2–3 years, or a high school diploma with 5-7 years.

Qualifications

• AA degree with 3–5 years of relevant experience; or a Bachelor's with 2–3 years; or a high school diploma with 5–7 years.
• Experience in office management and program administration.
• Strong written and verbal communication skills.
• Knowledge of third-party insurance providers, policies, benefits and procedures.
• Proficiency using Microsoft Office software.

Responsibilities

• Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore campuses.
• Supervises all office support staff.
• Develops and administers consistent office support procedures, workflow, and admission and billing procedures and practices.
• Assists Director in reviews to improve workflow and communication with referring units, and to ensure compliance with licensing, regulatory and accreditation standards.
• Monitors billing documentation, co-pay collection, and other critical statistics.

Skills

Office management

Program administration

Billing procedures

Verbal communication

Written communication

Education

AA degree

Bachelor's degree

High school diploma

Tools

Microsoft Office

Job description

Sheppard Pratt Hospitals seeks a Program Administrative Manager to oversee daily administrative operations across Day Hospitals and IOPs in Towson and Baltimore campuses. The role supervises office support staff and ensures efficient workflows for admissions and billing.

The ideal candidate has an AA or higher, with 3–5 years of relevant experience, or a Bachelor's with 2–3 years, or a high school diploma with 5-7 years.