Program Administrative Manager

Sheppard Pratt Hospitals; Towson (MD); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program (EAP)

Job summary

Sheppard Pratt Hospitals seeks a Program Administrative Manager to oversee daily administrative operations across Day Hospitals and IOPs in Towson and Baltimore campuses. The role supervises office support staff and ensures efficient workflows for admissions and billing.

The ideal candidate has an AA or higher, with 3–5 years of relevant experience, or a Bachelor's with 2–3 years, or a high school diploma with 5-7 years.

Qualifications

• AA degree with 3–5 years of relevant experience; or a Bachelor's with 2–3 years; or a high school diploma with 5–7 years.
• Experience in office management and program administration.
• Strong written and verbal communication skills.
• Knowledge of third-party insurance providers, policies, benefits and procedures.
• Proficiency using Microsoft Office software.

Responsibilities

• Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore campuses.
• Supervises all office support staff.
• Develops and administers consistent office support procedures, workflow, and admission and billing procedures and practices.
• Assists Director in reviews to improve workflow and communication with referring units, and to ensure compliance with licensing, regulatory and accreditation standards.
• Monitors billing documentation, co-pay collection, and other critical statistics.

Skills

Office management

Program administration

Billing procedures

Verbal communication

Written communication

Education

AA degree

Bachelor's degree

High school diploma

Tools

Microsoft Office

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Program Administrative Manager

• Posted on September 4, 2026

Locations

Showing 1 location

Hospital - Towson
Towson, MD 21204, USA

• On-site
• Salary Range : $54,074.18 USD to $83,510.75 USD
• Community Program - Unlicensed
• Full-Time
• Requisition #: PROGR012856

Description

What to expect:

Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore Washington campuses. Supervises all office support staff. Develops and administers consistent office support procedures, workflow, and admission and billing procedures and practices. Assists Director in a number of reviews, including efforts to reduce bad debt, to assure that record keeping complies with licensing, regulatory and accreditation agencies, to improve workflow and communication with referring units, and similar projects. Assures prompt research and resolution of problems and complaints. Monitors billing documentation, co-pay collection, and other critical statistics.

What you'll get from us:

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment toprofessional development,includinga comprehensive tuition reimbursement program tosupport ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefitsfor benefit eligible positions
• 403b retirement match
• Generous paid-time-offfor benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

Pay for this position is determined ona number offactors, including but not limited to,yearsand levelof related experience.

What we need from you:

• (a) AA degree and 3-5 years' relevant experience, (b) a Bachelor's degree and 2-3 years' relevant experience, or (c) high school education and 5-7 years' relevant experience. Must possess experience in office management and program administration skills, written and verbal communication skills, the ability to compose correspondence and prepare clear, meaningful reports, knowledge of third-party insurance providers, policies, benefits and procedures, and proficiency using Microsoft Office software.
• Analytical skills sufficient to identify, investigate, and resolve administrative problems dealing with systems, practices, and personnel and to develop/revise forms and processes to improve and facilitate the quality, efficiency and billing associated with patient services.
• Interpersonal skills sufficient to supervise multiple program support staff, train employees regarding billing and administrative office procedures, and to communicate effectively with the patients, families, Sheppard Pratt staff, referral sources, and third-party payers.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.