Program Administration Assistant – Data & Records

U.S. Department of Veterans Affairs; Menlo Park (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Program Assistant within the VA Palo Alto Health Care System to support the Business Administration Service - Member Services.

The role involves comprehensive administrative and data support across BAS and CBOCs, interacting with Veterans and clinic staff to ensure smooth operations. You will assist with eligibility data, documentation, and travel reimbursements, while contributing to workload reporting and program coordination in a

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-04.
• Education substitution allowed: four years of education above high school.
• Combination of education and experience allowed.

Responsibilities

• Provide administrative support across BAS and Member Services.
• Enter information into the VISTA and VESL systems and process eligibility data.
• Process Beneficiary Travel claim requests.
• Respond to inquiries from Veterans, clinic staff, and external partners.
• Support workload reporting and disaster preparedness and safety programs as needed.

Skills

Clerical skills

Customer service

Data entry

Computer proficiency

Education

Four years education above high school

Job description

The U.S. Department of Veterans Affairs is seeking a Program Assistant within the VA Palo Alto Health Care System to support the Business Administration Service - Member Services.

The role involves comprehensive administrative and data support across BAS and CBOCs, interacting with Veterans and clinic staff to ensure smooth operations. You will assist with eligibility data, documentation, and travel reimbursements, while contributing to workload reporting and program coordination in a