Prosthetics Program Support Clerk - Clinical Admin

U.S. Department of Veterans Affairs; Washington (District of Columbia); On-site; USD 45,000 - 59,000; Full time

Job summary

U.S. Department of Veterans Affairs in Washington, DC seeks a Program Support Assistant for the Prosthetics & Sensory Aids Service at the VA Medical Center.

The role supports prosthetics workflow, handles records, and interfaces with veterans and clinical staff to ensure timely prosthetic actions. The incumbent uses VA systems (CPRS, VistA, Prosthetics Package, ECMS, FMS) to process consults, create purchase orders, and manage workload.

Qualifications

• One year of specialized experience at GS-05 level in an administrative/clinical prosthetics or DME program.
• Experience reviewing, tracking, and processing prosthetic consults, purchase requests, and medical documentation.
• Experience coordinating with interdisciplinary clinical teams to ensure timely prosthetic actions.
• Experience using VA systems (CPRS, VistA, Prosthetics Package, ECMS, FMS) to enter or retrieve data.
• Ability to communicate professionally with veterans, caregivers, patient advocates, and staff.

Responsibilities

• Distribute stock (durable medical equipment) to eligible veterans and update records (2319).
• Operate office automation equipment to communicate, produce forms, and complete correspondence or reports.
• Perform clerical duties to support daily operations (timekeeping, agendas, minutes, work orders).
• Maintain detailed records in the National Prosthetic and Sensory Aids software and document actions (VAF 10-2319).
• Enter comments on the Prosthetic Record (2319) as needed.
• Interacts with internal and external customers via interviews, phone, and letters to address inquiries or service-related issues.

Skills

Interpersonal communication

Independent work

Workflow analysis

Customer service

Typing 40 wpm

Tools

CPRS

VistA

Prosthetics Package

ECMS

Financial Management System

Job description

U.S. Department of Veterans Affairs in Washington, DC seeks a Program Support Assistant for the Prosthetics & Sensory Aids Service at the VA Medical Center.

The role supports prosthetics workflow, handles records, and interfaces with veterans and clinical staff to ensure timely prosthetic actions. The incumbent uses VA systems (CPRS, VistA, Prosthetics Package, ECMS, FMS) to process consults, create purchase orders, and manage workload.