Program Assistant

Veterans Health Administration; Independence Township (OH); On-site; USD 53,000 - 68,000; Full time

Job summary

Veterans Health Administration in Independence, Ohio is seeking a Program Assistant to support the Community Outpatient Service within the Independence - Specialty Care Services. The role focuses on data analysis, report creation, and program coordination to improve efficiency.

The position requires strong organizational skills, the ability to manage calendars, coordinate meetings, and prepare comprehensive reports for leadership review. Standard work hours are Monday–Friday with no telework.

Qualifications

• Analytical duties: analyze data, run statistics and develop reports.
• Support program operations with data-driven insights.
• Coordinate and monitor workload and performance metrics.

Responsibilities

• Analyze data and develop reports using medical center programs/databases.
• Analyze report efficiency and advise on workflow within Outpatient Specialty Care COPS Management office.
• Collect and analyze data to identify needs for program enhancements.

Skills

Data analysis

Report writing

Calendar management

Meeting coordination

Workflow analysis

Tools

SharePoint

Job description

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Program Assistant. The Program Assistant will function within the Community Outpatient Service at the Independence - Specialty Care Services.

Key Responsibilities

Duties include, but are not limited to: Analyze data and perform statistical calculations and developing reports using medical center programs/databases. Analyze the efficiency of reports and advise and analyze workflow within Outpatient Specialty Care COPS Management office. Collects and analyzes data which identifies the need for programmatic enhancements.

Provide program guidance and development of employees within the service to ensure understanding and compliance with programs used to monitor the completion of the workload. Collect, compile and track statistical information in support of program operations of substantial technical complexity. Formulates, presents, executes, and analyzes organizational program measures. Evaluates trends and determines compliance with agency guidelines.

Gathers information for assigned programs and reviews formulations and workload analysis submissions. Works in collaboration with COPS Specialty management team to resolve issues when problem areas are recognized. Maintains calendars, prioritizes appointments, and coordinates meetings in support of the service. Assembles necessary materials and provides materials to participants prior to meetings/appointments.

Responsible for the administrative creation and maintenance of agendas, meeting minutes, calendars, and updates to SharePoint and/or shared drives. Performs administrative work in support of daily operations within the program. Compiles and analyzes facts, develops plans and performs extensive coordination. Prepares comprehensive reports with findings and recommendations based on varied management and administrative considerations and data analysis.

Directs administrative support services to ensure that inquiries, correspondence and actions for the department are addressed appropriately. Reviews and evaluates completed staff actions (memos, reports, studies facts sheets, information papers) for overall quality of the document, consistency, logic, soundness of recommendations and compliance with policy.

Provides information concerning available training, arranges for instruction, prepares reports, and helps facilitate courses for COPS Specialty Services while understanding the mission behind each training session/module. Plans and/or accomplishes special projects. Uses standard approaches to perform a variety of duties related to special projects involving administrative and/or support issues. Performs other duties as assigned.

Work Schedule: 07:30am-04:00pm or 08:00am-04:30pm, Monday-Friday Compressed/Flexible: Not Available. Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Assistant/PD924370 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 – $68496/yr.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government