Management Assistant

Veterans Health Administration; Amarillo (TX); On-site; USD 50,000 - 66,000; Full time

Job summary

The Veterans Health Administration in Amarillo seeks a Management Assistant to support the VA Community Care Service. The incumbent will perform database administration, service level advocacy, billing support, and lead customer support operations.

Major duties include interpreting hospital purpose and services to patients, handling complaints, coordinating with the AVAHCS Patient Advocates Office, and ensuring timely, compliant responses.

Qualifications

• There is no educational substitution at this grade level.
• Position is with Veterans Health Administration, Department of Veterans Affairs.
• Applications close on 2026-09-25.

Responsibilities

• Interprets hospital purpose, philosophy, procedures, and services to patients and presents issues to service administration.
• Receives and addresses complaints and grievances from patients or representatives.
• Acts as liaison with Patient Advocates Office and coordinates corrective actions.
• Researches patient concerns with staff and follows up on progress of resolutions.

Job description

• Department: Department of Veterans Affairs

This position is located in the VA Community Care Service. Incumbent will perform database administration, service level advocacy and billing support, and be a leader for customer support operations. All major duties are performed independently with minimal or no supervision.

Key Responsibilities

Major Duties: Interprets hospital purpose, philosophy, procedures, and services to the patient and presents the patient's problems and opinions to the service administration. Receives and listens to complaints and grievances from patients or individuals on behalf of patients.

Makes inquiries into patient complaints, initiates action or changes necessary to correct problematic situations, and reports on corrective measures taken to the patient or the patient's representative, resolving issues, and seeking guidance through the service leadership. Serves as a liaison with the AVAHCS Patient Advocates Office in responding to suspense items, inquiries, and other information sought about VACC.

Handles conflict and problems in dealing with the customer constructively and appropriately. Provides patients with proper direction or escorting patients to subject matter experts; research or investigates patient concerns via oral or written communication with administrative and clinical staff; makes follow-up calls to patients to update on the progress of complaint resolution.

Maintains a working relationship with staff, Veterans, Service Organizations, community groups, and others whose interests are in helping and protecting Veterans, their families, and their representatives. Analyzes data and prepares a project plan which compares alternatives in terms of cost, time, necessary equipment, and staff, and recommends a course of action. Ensures deadlines are met and methods used are accurate and in compliance with established procedures.

Other duties as assigned. Work Schedule: Monday - Friday; 7:00am - 3:30pm , 7:30am - 4:00pm or 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Management Assistant/PD003740 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government