Professional Support Specialist (Medical Receptionist)

IPS Health Systems LLC; Texas; On-site; USD 25,000 - 28,000; Full time

Job summary

IPS Health Systems LLC in Dallas, TX seeks a Professional Support Specialist (Medical Receptionist) to manage front-desk duties in a fast-paced, in-person clinic serving adults with behavioral health needs. Primary responsibilities include patient intake, scheduling, and coordinating with clinical staff, while maintaining confidentiality and delivering excellent customer service.

The role requires bilingual English/Spanish, reliable transportation, and prior intake or medical office experience.

Qualifications

• Reliable Transportation.
• High school diploma required.
• Bilingual (English/Spanish) is REQUIRED.
• Previous Intake/Customer Service/Phone Receptionist experience, preferred.
• Previous Medical office experience preferred.

Responsibilities

• Fulfill the role of third intake specialist and manage supporting financial documents.
• Maintain clinic flow and respond as a backup phone receptionist.
• Coordinate treatment schedules and relays communications with ACS.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Written communication

Professionalism

Time management

Attention to detail

Confidentiality

Typing

Microsoft Office & Google Suites

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Google Suites

Job description

Job Description

Professional Support Specialist (Medical Receptionist)

Job Description

About Us

IPS is a behavioral healthcare company that specializes in outpatient mental health and substance use treatment for adults in socioeconomically diverse populations in Dallas, Ellis, and Kauffman Counties. IPS is a state-funded, non-profit organization that specializes in the provision of outpatient clinical services for those negatively associated with the criminal justice system. Using empirically validated and evidence-based treatment, IPS strives to ensure the highest level of care for our clients. IPS’ mission is to positively affect change by offering clinical and educational services that assist in reducing adult offender recidivism.

IPS is seeking individuals that are passionate about helping those that struggle with mental illness, substance abuse, homelessness, and forensically involved clientele. We are currently seeking a Professional Support Generalist to join our team.

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Duties/Responsibilities

The Professional Support Specialist (Medical Receptionist) duties will include completing medical, communication, and professional support tasks that are in need of additional support. This position will require the individual to fulfill the role of a third intake specialist. This involves being responsible for all necessary supporting financial documents and updates. You will be required to be secondary in availability and competent with managing clinic flow, to successfully respond as a backup phone receptionist, and primary on relapse autopsy and ACS communication. The duties will include DAL coverage, treatment schedule adjustment, and sweat patch report coverage. In reference to medical support she will be the third in line for drug patch applications and will; be considered secondary on completing UDS when needed.

Required Skills

• Ability to work in a fast-paced high-volume clinic
• Effective verbal and written communication skills
• Ability to engage professionally with clientele, staff, and external collaborators
• Excellent interpersonal skills and customer service orientation
• Complex problem-solving abilities and solution-focused orientation
• Effective time management and coordination skills
• Strong attention to detail
• Ability to maintain confidentiality
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Suites
• Proficient typing skills

Requirements/Qualifications

• Reliable Transportation
• High school diploma required
• Bilingual (English/Spanish) is REQUIRED
• Previous Intake/Customer Service/Phone Receptionist experience, preferred
• Previous Medical office experience preferred

Job Type: Full-time

Schedule: Monday-Friday: 8:00 a.m. – 5:00 p.m. IN PERSON

Pay: $18.27 - $20.19 per hour

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Monday-Friday: 8:00 a.m. – 5:00 p.m. IN PERSON