Senior Technical Consultant

Fortra, LLC; United States; On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) and HSA/FSA plans

Flexible PTO policy

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra, LLC is seeking a Sr. Technical Consultant to join our Professional Services team. You will plan, install and implement Fortra software solutions for clients, ensuring seamless deployment and high performance. You will also deliver training and guidance to customers to maximize value.

The role requires strong technical expertise, excellent communication, and the ability to manage complex projects while delivering exceptional customer experiences. Travel up to 50% is required.

Qualifications

• Bachelors degree or equivalent professional experience.
• Proven ability to manage complex software implementations.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Well-organized with strong time management and multitasking skills.

Responsibilities

• Deliver complex software implementation projects from contract acceptance through Go Live.
• Guide customers through best-practice processes to ensure successful adoption of the solution.
• Create high-level acceptance test plans and demonstrate functionality to the customer.
• Configure and document software settings and deployment architecture to meet requirements.
• Provide regular status updates and escalation communications to stakeholders and management.
• Travel up to 50% to client locations as required.

Skills

Software implementation

Client communication

Project management

Analytical thinking

Problem solving

Stakeholder management

Education

Four-year degree

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!We are seeking a highly skilled and customer-focused Sr. Technical Consultant to join our Professional Services team. In this role, you will be responsible for planning, installing, and implementing Fortra software solutions for clients, ensuring seamless deployment and optimal performance. You will also deliver comprehensive training and guidance to customers, enabling them to maximize the value of our solutions. This position requires strong technical expertise, excellent communication skills, and the ability to manage complex projects while providing an exceptional customer experience.WHAT YOU'LL DODeliver complex software implementation projects from contract acceptance through to Go Live.Guide customers through best practice processes to help ensure successful adoption of solution.Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.Configure and document software settings and deployment architecture to meet Fortra and customer requirements.Resolve any identified issues or concerns related to the software implementation.Document and escalate complex issues to Support.Interacts with customers regularly to schedule work, provide project updates, clarifyrequirements and answer questions about the project or products. Often delivers product training.Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers.Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.Back-up for TAM’s projects as requiredProvides Resident Consultant work as requiredTravel up to and sometimes more than 50% to customer locations.Other duties as assigned.QUALIFICATIONSA four-year degree is preferred. Equivalent work experience and accreditations will be considered2+ years of experience implementing and providing Services on related softwareConfident and positive attitude in facing complex organizations and processes.Strong analytical and problem-solving skills with high attention to detail and quality.Effective interpersonal and professional communication skills, both verbal and written.Builds strong customer relationships through responsiveness and expertise.Strong organizational and time management skills.Ability to effectively handle multiple projects and responsibilities.Strong problem-solving and analytical skills, with a keen attention to detail.Compensation: 150,000 USD - 160,000 USDAt Fortra, we’re breaking the attack chain. Ready to join us?At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:Health, dental, and vision coverage as of hireImmediate enrollment in 401(k), HSA, and FSA plansFlexible PTO policyTuition and personal enrichment reimbursementOption to enroll in ID Theft Protection ProgramAt Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.