Deployment Project Manager – Client-Facing Delivery

Fortra; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) enrollment

Flexible PTO policy

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra is seeking a Project Manager in the United States to lead deployment projects and guide a team of consultants through the complete lifecycle. You’ll translate customer objectives into project plans, manage scope and risks, and drive on-time, high-quality delivery while maintaining strong customer relationships.

You will coordinate internal and external teams, deliver regular progress updates, and maintain project control across constraints, with a focus on customer success and knowledge

Qualifications

• Bachelor’s Degree or Similar Work Experience.
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition.
• Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment.
• Minimum of 3 years in customer service/facing industries.
• Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum.
• Strong analysis skills, ability to evaluate requirements and modify existing solutions.
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra.
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions.

Responsibilities

• Manage ~20 deployment projects with varying scope simultaneously and effectively.
• Work with customers to define the project scope and goals and build detailed project plans to achieve them.
• Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra.
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals.
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting.
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction.
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records.
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service.
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes.
• Maintain a utilization target of 85% or greater.
• Some travel may be required (<5%).

Skills

Project coordination

Stakeholder management

Time management

Customer service

Analytical skills

Communication

Education

Bachelor’s degree or equivalent

PM qualification (PMP/Prince2/APM/ITIL)

Job description

Fortra is seeking a Project Manager in the United States to lead deployment projects and guide a team of consultants through the complete lifecycle. You’ll translate customer objectives into project plans, manage scope and risks, and drive on-time, high-quality delivery while maintaining strong customer relationships.

You will coordinate internal and external teams, deliver regular progress updates, and maintain project control across constraints, with a focus on customer success and knowledge