Guest Experience Server — Fast, Friendly Service

Universal Store; Schererville (IN); On-site; USD 12,000 - 19,000; Full time

Job summary

IHOP is seeking a friendly server to provide prompt, courteous service to guests, greet and seat, take orders, and assist with check remittance as needed. You will work as part of a team, sharing responsibilities for accurate guest checks and timely service in a clean dining area.

The role emphasizes guest satisfaction, menu knowledge, and respectful teamwork, with adherence to IHOP SOPs and safety standards. Prior hospitality experience is a plus, with IHOP training provided as needed.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• IHOP training course work as assigned.

Responsibilities

• Develop and maintain professional relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP is seeking a friendly server to provide prompt, courteous service to guests, greet and seat, take orders, and assist with check remittance as needed. You will work as part of a team, sharing responsibilities for accurate guest checks and timely service in a clean dining area.

The role emphasizes guest satisfaction, menu knowledge, and respectful teamwork, with adherence to IHOP SOPs and safety standards. Prior hospitality experience is a plus, with IHOP training provided as needed.