Guest-Centric Restaurant Server

Universal Store; Crystal Lake (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

IHOP in Crystal Lake, IL is seeking team-oriented individuals to provide prompt, courteous service to guests, including greetings, seating, taking orders, and handling remittance as needed. The role involves stocking, cleaning, and maintaining dining areas in accordance with SOP guidelines.

The position emphasizes understanding IHOP terminology, menu knowledge, and consistent guest care, with responsibilities spanning table maintenance, sanitation, and uniform standards.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Skills

Customer service

English ability

Teamwork

Education

Prior experience or training desired

Job description

IHOP in Crystal Lake, IL is seeking team-oriented individuals to provide prompt, courteous service to guests, including greetings, seating, taking orders, and handling remittance as needed. The role involves stocking, cleaning, and maintaining dining areas in accordance with SOP guidelines.

The position emphasizes understanding IHOP terminology, menu knowledge, and consistent guest care, with responsibilities spanning table maintenance, sanitation, and uniform standards.