Guest Service Server — Fast, Friendly Dining Experience

Universal Store; Hillside (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Hillside, IL is seeking an enthusiastic team member to provide prompt, courteous service to guests, greet and seat guests, take orders, and handle remittance as required. The role emphasizes a high quality guest experience, adherence to service guidelines, and friendly interactions with customers.

Qualifications emphasize basic reading/writing in English and willingness to complete IHOP training. The position involves multitasking, table maintenance, and following SOPs for health and

Qualifications

• Prior experience or training desired but may not be required.
• IHOP training course work as assigned.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP in Hillside, IL is seeking an enthusiastic team member to provide prompt, courteous service to guests, greet and seat guests, take orders, and handle remittance as required. The role emphasizes a high quality guest experience, adherence to service guidelines, and friendly interactions with customers.

Qualifications emphasize basic reading/writing in English and willingness to complete IHOP training. The position involves multitasking, table maintenance, and following SOPs for health and