Professional Call Answering Specialist

Advance Telemessage Service; Ludlow (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Telemessage Service in Ludlow, MA is seeking an on-site Answering Service Operator for a full-time role. You will greet callers, collect essential details, and document messages in our system while following client-specific protocols.

The position emphasizes punctual attendance, confidentiality, and professional, calm caller interactions. Daily duties include routing calls per client instructions, prioritizing urgent issues, and collaborating with team members to ensure consistent

Qualifications

• Strong interpersonal and respectful communication with callers.
• Experience in customer service in fast-paced settings.
• Clear spoken communication and accurate message taking.
• Background in service desk or call center operations and following procedures.
• Proficiency with basic computer applications and telephone systems.
• Accurate typing without looking at keyboard.
• Attention to detail and ability to multitask.
• Good listening skills and ability to manage multiple calls.

Responsibilities

• Greet callers professionally and take accurate messages.
• Route calls according to client instructions.
• Document information clearly in the system.
• Follow client-specific protocols and prioritize urgent calls.
• Verify contact details and maintain confidentiality.
• Collaborate with teammates to ensure coverage and service quality.

Skills

Strong interpersonal skills

Customer service experience

Effective communication

Call center experience

Basic computer skills

Typing accuracy

Attention to detail

Active listening

Tools

Telephone systems

Job description

Advance Telemessage Service in Ludlow, MA is seeking an on-site Answering Service Operator for a full-time role. You will greet callers, collect essential details, and document messages in our system while following client-specific protocols.

The position emphasizes punctual attendance, confidentiality, and professional, calm caller interactions. Daily duties include routing calls per client instructions, prioritizing urgent issues, and collaborating with team members to ensure consistent