On-Site Answering Service Manager | Lead a 24/7 Team

Alarm Systems; Quincy (IL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Vacation pay

Health insurance

Dental insurance

401(k) retirement plan

Sales commission opportunities

Flexible time-off scheduling

Growth opportunities

Job summary

Midwest Answer in Quincy, IL is seeking a full-time Answering Service Manager to lead our dedicated team of customer service professionals on-site. You will oversee all aspects of answering service operations, including recruitment, scheduling, performance reviews, and quality assurance, while promoting a collaborative and respectful work culture.

The position calls for reliable leadership, clear communication, and the ability to manage shifts and holidays.

Qualifications

• Friendly, respectful, and professional on the phone.
• Experienced in business phone communication.
• Accurate and efficient typing.
• Experience in team management and leadership.

Responsibilities

• Oversee all aspects of answering service operations.
• Recruiting, hiring, and onboarding new team members.
• Creating and managing staff schedules.
• Ensuring coverage for all shifts, including holidays and weekends.
• Conducting performance reviews and quality assurance.
• Supportive team culture and collaboration.

Skills

Phone etiquette

Business phone experience

Typing accuracy

Multitasking

Team leadership

Independent work

Detail oriented

Tools

Google Chrome

Firefox

Email

Microsoft Office

Word

Excel

PDFs

Job description

Midwest Answer in Quincy, IL is seeking a full-time Answering Service Manager to lead our dedicated team of customer service professionals on-site. You will oversee all aspects of answering service operations, including recruitment, scheduling, performance reviews, and quality assurance, while promoting a collaborative and respectful work culture.

The position calls for reliable leadership, clear communication, and the ability to manage shifts and holidays.