Answering service operator

Advance Telemessage Service; Ludlow (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Telemessage Service in Ludlow, MA is seeking an on-site Answering Service Operator for a full-time role. You will greet callers, collect essential details, and document messages in our system while following client-specific protocols.

The position emphasizes punctual attendance, confidentiality, and professional, calm caller interactions. Daily duties include routing calls per client instructions, prioritizing urgent issues, and collaborating with team members to ensure consistent

Qualifications

• Strong interpersonal and respectful communication with callers.
• Experience in customer service in fast-paced settings.
• Clear spoken communication and accurate message taking.
• Background in service desk or call center operations and following procedures.
• Proficiency with basic computer applications and telephone systems.
• Accurate typing without looking at keyboard.
• Attention to detail and ability to multitask.
• Good listening skills and ability to manage multiple calls.

Responsibilities

• Greet callers professionally and take accurate messages.
• Route calls according to client instructions.
• Document information clearly in the system.
• Follow client-specific protocols and prioritize urgent calls.
• Verify contact details and maintain confidentiality.
• Collaborate with teammates to ensure coverage and service quality.

Skills

Strong interpersonal skills

Customer service experience

Effective communication

Call center experience

Basic computer skills

Typing accuracy

Attention to detail

Active listening

Tools

Telephone systems

Job description

Company Description Advance Telemessage Service is a US-based company located in Ludlow, Massachusetts. The company provides professional telephone answering and message handling services for a variety of clients. Team members support businesses and organizations by ensuring their callers receive timely, accurate, and courteous assistance. Working at Advance Telemessage Service offers the opportunity to contribute to reliable customer communication and service delivery for clients across different industries.

Role Description Answering Service Operators are responsible for handling incoming calls, taking accurate messages, and routing calls according to client instructions. In this full-time, on-site role located in Ludlow, MA, the operator will greet callers professionally, gather essential details, and document information clearly in the system. Daily tasks include following specific protocols for each client, prioritizing urgent calls, and ensuring caller issues are addressed or escalated appropriately. The operator will also verify contact information, maintain confidentiality, and collaborate with team members to ensure consistent coverage and high-quality service. This position requires punctual attendance, adherence to schedules, and a focus on providing a calm, helpful experience for every caller.

Qualifications

• Strong interpersonal skills to interact respectfully and effectively with callers and team members.
• Experience in customer service and a focus on customer satisfaction in a fast-paced environment.
• Effective communication skills, including clear spoken communication and accurate message taking.
• Background in service desk or call center operations, with the ability to follow structured procedures.
• Proficiency with basic computer applications and telephone systems; ability to learn new software quickly.
• Accurate typing without looking at keyboard
• Attention to detail, strong listening skills, and ability to manage multiple calls or tasks simultaneously.