Production Tech Support & Imaging Systems Operator

Konica Minolta Business Solutions Canada; Fulton (MD); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Konica Minolta Business Solutions Canada in Fulton, MD, is seeking an IIM BPO Production Technical Support Operator to monitor and report on all technical requirements used in production, including software and hardware. The role configures standard project settings in capture software and reports on hardware functionality, escalating issues as needed.

You will support imaging software, monitor batch workflows, assist with troubleshooting, and coordinate with internal partners and external

Formación

• Two-year college degree or equivalent business curriculum.
• Experience providing solutions related to business process improvement.
• Strong knowledge of Microsoft Word and Excel.

Responsabilidades

• Standard project software configuration.
• Monitor and report on batch workflow and automated processes.
• Monitor and report on in-house hardware (workstations and scanners).
• Initial hardware and software troubleshooting and resolution.
• Escalate issues to appropriate parties when problems arise.
• Coordinate with internal partners and external vendors as needed.

Conocimientos

Interpersonal skills

Communications

Teamwork

Customer collaboration

Listening skills

Microsoft Word

Microsoft Excel

Vendor coordination

Educación

Two-year college degree or equivalent business curriculum

Herramientas

BPO capture software

Imaging software

Hardware monitoring tools

Descripción del empleo

Konica Minolta Business Solutions Canada in Fulton, MD, is seeking an IIM BPO Production Technical Support Operator to monitor and report on all technical requirements used in production, including software and hardware. The role configures standard project settings in capture software and reports on hardware functionality, escalating issues as needed.

You will support imaging software, monitor batch workflows, assist with troubleshooting, and coordinate with internal partners and external