Production Technical Support Operator

Konica Minolta Business Solutions; Fulton (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions is seeking a Production Technical Support Operator to monitor and report on all technical requirements used in production, including software and hardware. The role includes configuring standard project settings in capture software and ensuring hardware performance across workstations and scanners.

Responsibilities include monitoring batch workflows, troubleshooting issues, handling uploads, and escalating problems when necessary.

Qualifications

• Two-year college degree or equivalent business coursework.
• 1–2 years of technical experience in BPO production.
• Experience in BPO services or related industry is preferred.

Responsibilities

• Configure standard project settings in imaging software.
• Monitor batch workflow and intervene when necessary.
• Monitor and report on in-house hardware (workstations and scanners).
• Handle uploads and customer ingestion.
• Provide initial hardware and software troubleshooting and resolution.
• Escalate issues to the appropriate parties when problems arise.
• Communicate findings to Management and Processing Center team.

Skills

Interpersonal skills

Listening skills

Teamwork

Collaboration

BPO knowledge

Word & Excel

Capture software tools

Education

Two-year college degree

Tools

BPO capture software

Job description

Overview

The IIM BPO Production Technical Support Operator position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Operator is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on the functionality of all hardware in production ensuring all equipment is working well, and contacts appropriate parties when escalation is necessary.

Responsibilities

Key Responsibilities

• Standard project software configuration


• Continually increasing imaging software proficiency


• Monitoring and reporting on batch workflow, and intervenes when necessary


• Monitoring and reporting on of automated processes


• Monitoring and reporting on in-house hardware (workstations and scanners)


• Responsible for all uploads and customer ingestion


• Initial hardware and software troubleshooting and resolution

Other essential job functions include, but are not limited to the following:

• Responsible for standard project configuration in imaging software


• Monitoring and reporting on all automated processes, including reporting and customer product delivery


• Continually increasing proficiency on imaging software


• Monitoring and reporting on in-house hardware functionality (workstations and scanners)


• Escalating issues to appropriate parties when problems arise


• Monitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arise


• Performs other duties as assigned

Qualifications

• Excellent interpersonal and communications skills


• Strong listening skills; ability to understand customers' needs and equate them to IIM BPO Services


• Ability to execute within a team structure


• Ability to collaborate with internal partners and external vendors


• Knowledge of Business Process Outsource, back-file and day forward scanning preferred


• Strong knowledge of Microsoft Word and Excel


• Knowledge of BPO capture software tools and abilities preferred

Education Requirements

• Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience

Experience Requirements

• One to two years of technical experience in BPO production


• One to three years of experience in BPO Services or a related industry


• Experience providing solutions relating to business process improvement


• Experience servicing internal and external customers


• Experience working with external vendors/ partners

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About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates \"20 Years of Excellence, Innovation and Impact,\" and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration