Production Tech Support & Imaging Systems Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Technical Support Operator to monitor and report on the software and hardware used in production.

You will configure standard project settings in the capture software and ensure equipment operates reliably, with escalation to appropriate teams when issues arise. Strong communication and teamwork skills are essential to support internal partners and customers.

Qualifications

• Strong interpersonal and communication skills with customers and colleagues.
• Ability to understand customer needs and map them to BPO services.
• Proficiency in Microsoft Word and Excel for documentation and reporting.
• Familiarity with BPO capture software tools is preferred.

Responsibilities

• Monitor and report on production software and hardware performance.
• Configure standard project settings in imaging capture software.
• Troubleshoot basic hardware and software issues in production environments.
• Escalate problems to appropriate parties when necessary.
• Maintain accurate logs of batch workflows and automated processes.

Skills

Interpersonal communication

Active listening

Teamwork

Cross-functional collaboration

BPO knowledge

MS Word & Excel

BPO capture software tools

Education

Two-year college degree or business curriculum

Tools

Capture software tools

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Technical Support Operator to monitor and report on the software and hardware used in production.

You will configure standard project settings in the capture software and ensure equipment operates reliably, with escalation to appropriate teams when issues arise. Strong communication and teamwork skills are essential to support internal partners and customers.