Production Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive car allowance program

Comprehensive benefits package

Hands-on and computer-based training

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is looking for a Production Systems Technician in Pittsburgh, PA. This individual will partner with clients to enhance printing equipment capabilities, improve cybersecurity, and provide essential IT services.

The ideal candidate should have 0-2 years of experience in servicing office equipment. The position offers hands-on training, a competitive car allowance, and a comprehensive benefits package.

Qualifications

• 0-2 years experience servicing or repairing office equipment or machinery.
• A+ or N+ Certification and exposure to IT Networks is preferred.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products.
• Drive to customer sites and track inventory supply.
• Log service visits and document updates for each client account.

Skills

Technical diagnostics

Troubleshooting

Customer relationship management

Education

High School Diploma/GED or equivalent experience

Tools

Tools and gauges for machinery repair

Job description

Overview

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people? Join us at Konica Minolta as a Production Systems Technician!

This role partners with clients to manage and enhance printing equipment capabilities, improve cybersecurity, optimize cloud data functionality, and provide managed print, IT and automation services.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products, including technical diagnostics, break/fix, installation, hardware removal, and troubleshoot connectivity.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within the assigned territory, track inventory supply, and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
• Log service visits and document updates to the Konica Minolta system for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

What We Offer

• Hands‑on and computer‑based training on current and upcoming technology products & services.
• Exposure to IT networks and services with career growth opportunities.
• Competitive car allowance program and paid mileage.
• Company‑provided laptop and phone.
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, and sick time, medical/dental, 401(k), employee assistance, and tuition reimbursement programs.

Qualifications

Minimum:

• 0‑2 years experience servicing or repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.

Preferred:

• A+ or N+ Certification and exposure to IT Networks.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.