Office Systems Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid training provided

Car allowance and paid mileage

Company laptop and phone

Comprehensive benefits package

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Specialist to perform maintenance and repairs on our printing and IT-enabled equipment.

You will diagnose issues, install hardware, and troubleshoot connectivity while traveling to customer sites within your territory. The role emphasizes delivering exceptional customer service, building strong client relationships, and documenting service visits in our system.

Qualifications

• 0-2 years experience servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• A+ or N+ Certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products, including diagnostics and installation.
• Use tools and gauges to repair and diagnose production machinery.
• Travel to customer sites within territory and communicate scheduling and inventory needs.
• Develop professional customer relationships and maintain high satisfaction.
• Log service visits and update the Konica Minolta system for each client account.
• Collaborate with Account Management to resolve customer issues.

Skills

Technical diagnostics

Troubleshooting

Education

High School Diploma/GED

A+ Certification

N+ Certification

Job description

Overview

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?

Join us at Konica Minolta as an Office Systems Specialist!

We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader. Paid training is provided!

Responsibilities

What You’ll Do:

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates to the Konica Minolta system for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

What We Offer

• Hands on and computer based training on current and upcoming technology products & services
• Exposure to IT networks and services with career growth opportunities
• Competitive car allowance program and paid mileage
• Company provided laptop and phone
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, and sick time, medical/dental, 401k, employee assistance and tuition reimbursement programs.

Qualifications

Minimum:

• 0-2 years experience of servicing/repairing office equipment or machinery
• High School Diploma/GED or equivalent experience

Preferred:

• A+ or N+ Certification preferred and exposure to IT Networks a plus

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.