Production Systems Technician

Konica Minolta Business Solutions Canada; Indianapolis (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid mileage

Company provided laptop and phone

Hands-on training programs

Job summary

Konica Minolta Business Solutions Canada is seeking a Production Systems Specialist in Indianapolis, Indiana. This position involves maintenance and repairs of production print products and requires over 2 years of experience in servicing office equipment. You will have the opportunity for career growth and enjoy a competitive benefits package that includes a $1,500 sign-on bonus, training, and a supportive work environment. The role also involves direct customer interaction and troubleshooting technical issues to ensure high satisfaction.

Qualifications

• 2+ years of experience servicing/repairing office equipment, preferably production printers.
• Reliable transportation to drive to customer sites.
• Exposure to IT Networks or A+/N+ Certifications are a plus.

Responsibilities

• Perform maintenance and repairs on production print products.
• Drive to customer sites and track inventory supply.
• Collaborate with the Account Management team on customer issues.

Skills

Servicing office equipment

Technical diagnostics

Customer relationship management

Troubleshooting techniques

Education

High School Diploma/GED or equivalent experience

Tools

Computer tools for diagnostics

Software for service logging

Job description

Overview

Are you mechanically inclined and excited about establishing a growth‑oriented career? Join Konica Minolta as a Production Systems Specialist to demonstrate your expertise in production print products and grow your skills in our wide breadth of technologically advanced products and services. We have opportunities for career growth in all areas of the company! Join us now and receive a $1,500 sign‑on bonus! At Konica Minolta, we partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, optimizing cloud data security and functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader.

Responsibilities

• Perform maintenance and repairs on Konica Minolta production print products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling
• Represent Konica Minolta in a professional manner and develop trusted customer relationships while maintaining a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates for each client account
• Collaborate with the Account Management team and other technicians as needed to help resolve customer issues and expand market share of products
• May be required to be available after hours on an on‑call basis

Minimum Qualifications

• 2+ years of experience servicing/repairing office equipment, production printers preferred
• High School Diploma/GED or equivalent experience
• Reliable transportation to drive to customer sites daily
• Exposure to IT Networks or A+ / N+ Certifications are a plus

What We Offer

• Hands‑on and computer‑based training to further your knowledge on advanced technology products & services
• Exposure to IT networks and services with career growth opportunities
• Competitive car allowance program and paid mileage
• Company provided laptop and phone
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation and sick time, medical/dental, 401k, employee assistance and tuition reimbursement programs.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.