Production Systems Specialist

Konica Minolta Business Solutions U.S.A., Inc.; Ramsey (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive car allowance program

Paid mileage

Company-provided laptop and phone

Comprehensive benefits package

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Specialist to perform maintenance and repairs on products, ensuring outstanding customer service. The role requires a minimum of a high school diploma, with preferences for A+ or N+ certification. This position offers competitive benefits including a car allowance, training opportunities, and a comprehensive benefits package.

As a Production Systems Specialist, you will manage customer relationships, handle technical diagnostics, and contribute to the advancement of technological capabilities.

Qualifications

• 0–2 years experience servicing/repairing office equipment or machinery.
• High School Diploma, GED, or equivalent experience.
• A+ or N+ Certification preferred.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products.
• Drive to customer sites and track inventory supply.
• Log service visits and document updates.

Skills

Technical diagnostics

Troubleshooting

Customer relationship management

Maintenance and repairs of machinery

Education

High School Diploma, GED, or equivalent

Tools

Diagnostic tools

Computer systems

Job description

Overview

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?

Join us at Konica Minolta as a Production Systems Specialist!

We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, and offering managed print, IT and automation services.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products including technical diagnostics, break/fix, installation, hardware removal and troubleshooting connectivity.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within an assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to the Konica Minolta system for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Benefits

• Hands‑on and computer‑based training on current and upcoming technology products & services.
• Exposure to IT networks and services with career growth opportunities.
• Competitive car allowance program and paid mileage.
• Company‑provided laptop and phone.
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, sick time, medical/dental, 401(k), employee assistance and tuition reimbursement programs.

Qualifications

Minimum

• 0–2 years experience servicing/repairing office equipment or machinery.
• High School Diploma, GED, or equivalent experience.

Preferred

• A+ or N+ Certification preferred.
• Exposure to IT networks is a plus.

Equal Opportunity Employer Statement

Konica Minolta is an equal‑opportunity and affirmative‑action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.