Production Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; Manassas (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Technician to perform on-site maintenance, diagnostics, and repairs on KM Production, color production, MFP equipment, and printers. Travel is local to customer sites.

The role requires strong communication with customers, ability to work independently, and familiarity with Windows/Mac networking, drivers, firmware updates, and basic asset management.

Qualifications

• Self-motivated with ability to work independently.
• Travel locally daily to customer sites as part of routine duties.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & non-KM printers HP, Lexmark, etc.).
• Install/de-install equipment and configure and troubleshoot networking issues on Windows/MAC OS, load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally to customer sites on a daily basis while managing territory work volume and maintaining customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.

Job description

Overview

Konica Minolta currently has an exciting opportunity for a Production Systems Technician!

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
• Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining