Java Trade Ops Support Engineer | Incident Lead

Publicis Groupe ANZ; Boston, Northern (MA, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive culture

Learning opportunities

Competitive pay

Flexible work

Health benefits

Generous leave

Wellness program

Job summary

Publicis Sapient in Boston, MA is seeking a Trade Operations Support professional to provide production support for critical applications and to learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians.

The role emphasizes investigating issues, coordinating resolutions across teams, and leveraging AI to improve efficiency, with strong Java and SQL skills and excellent communication throughout.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

Debugging

AI tools

Analytical skills

Communication

Tools

AWS

JavaScript

React

Job description

Publicis Sapient in Boston, MA is seeking a Trade Operations Support professional to provide production support for critical applications and to learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians.

The role emphasizes investigating issues, coordinating resolutions across teams, and leveraging AI to improve efficiency, with strong Java and SQL skills and excellent communication throughout.