Production Support Engineer – SRE & AI-Driven Ops

Citi; New York (NY); Hybrid; USD 26,000 - 58,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Citi is seeking an experienced Applications Support professional to bolster production stability and reliability in a hybrid environment. The role emphasizes proactive incident response, system observability, and collaboration with development and infrastructure teams.

You will drive automation, contribute to post-mortems, and partner with stakeholders to minimize business disruption while ensuring compliance and sound risk controls.

Qualifications

• 6+ years of experience in production management or equivalent.
• - The role focuses on shifting Production Management toward a proactive, predictive model using SRE principles.
• - Key experience in SRE, Observability, or Data Engineering with incident management and automation.
• - AI tools experience to improve escalation and diagnosis.
• - Incident management, recovery processes, and engineering operations in enterprise environments.
• - Automation: scripting for health checks, alerting, and remediation.

Responsibilities

• Provide technical and business support for Citi application users.
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Skills

SRE principles

Observability

Data Engineering

Unix

Shell Scripting

Log Analysis

Databases

Stored Procedures

Autosys

Performance Monitoring

AI Tools

Incident Management

Automation

Distributed Systems

Python

SQL

Server Troubleshooting

Collaboration

Education

Bachelor's degree

Tools

SQL

Python

Job description

Citi is seeking an experienced Applications Support professional to bolster production stability and reliability in a hybrid environment. The role emphasizes proactive incident response, system observability, and collaboration with development and infrastructure teams.

You will drive automation, contribute to post-mortems, and partner with stakeholders to minimize business disruption while ensuring compliance and sound risk controls.