Digital Assets SRE & Production Reliability Lead

Citi; Irving (TX); On-site; USD 96,000 - 145,000; Full time

Job summary

Citi is seeking a Digital Assets Production Support & SRE Analyst to own reliability and operational integrity of critical digital asset platforms, including blockchain-connected systems and digital wallets.

You will bridge engineering, operations, and business teams to resolve complex platform challenges and drive measurable improvements in system stability and performance at scale.

Qualifications

• 5-8 years of experience in Production Support, Application Support, SRE, or Platform Engineering.
• Experience supporting business-critical, high-availability systems.
• Strong troubleshooting and incident management skills.
• Solid Linux and SQL knowledge.
• Experience with scripting and automation using Java, Python, or similar technologies.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, ELK, or Prometheus.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with both technical and non-technical stakeholders.

Responsibilities

• Provide production support for Citi's Digital Asset platforms and services.
• Monitor platform health and respond to incidents impacting production environments.
• Investigate and resolve application, infrastructure, and data-related issues.
• Perform root cause analysis and drive permanent fixes for recurring problems.
• Partner with development teams to improve platform stability, observability, and automation.
• Support software releases and ensure production readiness of new functionality.
• Develop and maintain operational runbooks, monitoring, and support documentation.
• Communicate effectively with business and technology stakeholders during incidents.
• Participate in continuous improvement initiatives focused on reliability, efficiency, and risk reduction.
• Ensure adherence to operational controls, regulatory requirements, and Citi standards.

Skills

Linux

SQL

Scripting (Java/Python)

Monitoring

Incident management

Communication

Education

Bachelor’s degree

Tools

Kubernetes

Prometheus

Grafana

ELK

Splunk

Job description

Citi is seeking a Digital Assets Production Support & SRE Analyst to own reliability and operational integrity of critical digital asset platforms, including blockchain-connected systems and digital wallets.

You will bridge engineering, operations, and business teams to resolve complex platform challenges and drive measurable improvements in system stability and performance at scale.