Senior Applications Reliability Engineer (NAM SRE)

Citi; Jacksonville (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

Citi in Jacksonville, FL is seeking a Non-Production Management Technical L2 SRE Analyst to enhance environment stability and lead production readiness in North America consumer apps. The role emphasizes automation, ITIL processes, and cross-team collaboration with DevOps, CTI, and TPM groups.

The candidate will drive incident triage, P1/P2 support, and lead improvements across UAT, PERF, and PROD. Strong knowledge of Kubernetes, Apigee, DataPower, AWS, GCP, and CI/CD is required.

Qualifications

• 5-7 years of environment support experience with North America Consumer applications.
• Solid ITIL Foundation understanding.
• Engineering background in system admin, development, DevOps, or equivalent.
• Ability to develop and manage relationships at all levels.
• Experience in observability skills – like Google Cloud Observability & Grafana.
• Competent with cloud concepts i.e., API, web services and microservices.
• Strong analytical, algorithmic, and critical thinking skills.

Responsibilities

• Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America.
• Primary point of contact LOB assigned domain.
• Enable Production management processes in non-production environment to provide environment stability.
• Execute robust service readiness.
• Facilitate standard toolset adoption for all services in the domain.
• Works as a L2 support for Problem management, Risk management and Change management, CI/CD enablement pipeline for SRE function identified.
• Has Overall accountability of non-production stability for his area/domain.
• Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
• Partners with SRE enablement and works as SRE eventually to identify key areas and provides recommendations from UAT to PERF and PROD for key business transactions.
• Knowledge of technologies like OSE, Kubernetes, APIGEE, Platform services, DataPower, Google cloud, AWS, CI/CD pipeline, ITIL and Service Management.
• Identifies and leads the implementation of Service Automation to reduce costs, reduce risk, improve efficiency, and enable Service Management to keep up with the pace of newer technologies.
• Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity.
• Ability to conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts, and drive service improvements to prevent repeats.
• Provide expert support for P1/P2 incidents related to Apigee, DataPower, and other legacy tech stacks or applications as needed.
• Create PMR for P1/P2 incidents and close actions.
• Identify risks, classify them in non-production estate and drive Service Improvement plans to closure.
• Create Operational readiness documents for major initiatives and provide handover to production team.

Skills

Environment support

ITIL foundations

SRE/DevOps background

Relationship management

Observability skills

Cloud concepts

Analytical thinking

Education

Bachelor’s degree

SRE/DevOps or Cloud certifications

Tools

Grafana

Google Cloud Observability

Job description

Citi in Jacksonville, FL is seeking a Non-Production Management Technical L2 SRE Analyst to enhance environment stability and lead production readiness in North America consumer apps. The role emphasizes automation, ITIL processes, and cross-team collaboration with DevOps, CTI, and TPM groups.

The candidate will drive incident triage, P1/P2 support, and lead improvements across UAT, PERF, and PROD. Strong knowledge of Kubernetes, Apigee, DataPower, AWS, GCP, and CI/CD is required.