L2 Application Support Engineer: Incident Resolution

J.P. Morgan; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

55ip, a standalone subsidiary of J.P. Morgan, is seeking an Application Support Analyst to provide L2 production support for critical business applications in Boston.

You will triage incidents, monitor alerts, and participate in releases and changes to maintain high availability and performance. Collaborate with engineering and business teams to resolve issues quickly, document runbooks, and create knowledge articles.

Qualifications

• Experience in producing/resolving incidents in production environments.
• Ability to write clear runbooks and knowledge articles.
• Comfort with automation and observability improvements.

Responsibilities

• Triage and resolve production incidents to minimize outages.
• Monitor and handle alerts; participate in releases/changes.
• Create and maintain runbooks, SOPs, and knowledge articles.

Skills

L2 production support

Incident triage

Monitoring & alerts

Root-cause analysis

Automation

Documentation

Job description

55ip, a standalone subsidiary of J.P. Morgan, is seeking an Application Support Analyst to provide L2 production support for critical business applications in Boston.

You will triage incidents, monitor alerts, and participate in releases and changes to maintain high availability and performance. Collaborate with engineering and business teams to resolve issues quickly, document runbooks, and create knowledge articles.