L2 Production Support Engineer - Wealth Tech

JPMorganChase; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

55ip, a separately branded subsidiary of J.P. Morgan, is seeking an Application Support Analyst (L2) to provide production support for critical applications, focusing on incident triage, resolution, monitoring, and release support. The role collaborates with engineering and business teams to ensure availability and meet SLAs.

The ideal candidate will drive improvements through documentation, automation, and problem management, while maintaining reliable, scalable production environments.

Qualifications

• Experience in L2 production support and incident management.
• Ability to triage outages and perform root-cause analysis.
• Experience automating repetitive tasks and improving reliability.
• Strong collaboration with engineering and business teams.
• Familiarity with releases/changes processes and runbooks.

Responsibilities

• Triage and resolve production incidents to minimize outages.
• Support daily operations of business applications for reliability and scalability.
• Document known errors and create SOPs/runbooks for operations.
• Contribute to observability, monitoring, and alerting improvements.
• Automate repetitive tasks to improve efficiency and reduce toil.
• Work in a large, collaborative team and share ideas with peers.

Skills

Incident triage

Root cause analysis

Automation

Collaboration

Coding

Job description

55ip, a separately branded subsidiary of J.P. Morgan, is seeking an Application Support Analyst (L2) to provide production support for critical applications, focusing on incident triage, resolution, monitoring, and release support. The role collaborates with engineering and business teams to ensure availability and meet SLAs.

The ideal candidate will drive improvements through documentation, automation, and problem management, while maintaining reliable, scalable production environments.