Production Incident & Reliability Lead

State Street; Boston (MA); On-site; USD 70,000 - 119,000; Full time

Benefits offered by this job

401K with company match

Healthcare coverage (medical, dental,

Paid time off and disability benefits

Employee Assistance Program

Incentive compensation

Tax-advantaged savings plans

Job summary

State Street Investment Management is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience. You will act as the first line of escalation for critical incidents, coordinating with application, infrastructure, security, vendor, and support teams to ensure timely resolution.

The role requires 5+ years in software development and production operations, hands-on Java,

Qualifications

• 5+ years of experience in software development, production support and enterprise technology operations.
• Strong knowledge of enterprise applications, shared services, and distributed system architectures.
• Hands-on experience with Java, Python, and SQL.
• Experience supporting applications hosted on AWS and cloud-native platforms.
• Understanding of incident management, problem management, change management, and IT operational processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Partner closely with production support and infrastructure teams for incident triage, prioritization, and resolution.
• Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution and minimize business impact.
• Provide clear, concise, and timely communications to business and IT leadership regarding incident status, risk, mitigation actions, and resolution progress.
• Lead incident bridge calls and facilitate collaboration across multiple technology teams during major incidents.
• Monitor production health, identify service degradation trends, and proactively escrow potential risks.
• Perform root cause analysis reviews and track corrective actions to closure.
• Identify recurring issues and recommend stability, monitoring, automation, and process improvements.
• Support implementation of monitoring, alerting, and operational readiness best practices across applications.
• Collaborate with development teams to improve application reliability, resiliency, and supportability.
• Maintain incident management documentation, operational procedures, and support runbooks.
• Contribute to continuous improvement initiatives focused on operational efficiency, platform stability, and customer experience.

Skills

Incident management

Production support

Troubleshooting

Stakeholder communication

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline

Tools

Java

Python

SQL

AWS

Job description

State Street Investment Management is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience. You will act as the first line of escalation for critical incidents, coordinating with application, infrastructure, security, vendor, and support teams to ensure timely resolution.

The role requires 5+ years in software development and production operations, hands-on Java,