Production Support Engineer/Application Support Analyst

TechDigital Group; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in Jersey City is seeking a Production Support specialist to monitor critical applications and dashboards, perform incident triage, and coordinate resolution with cross-functional teams. You will debug using logs and SQL, manage batch processes, and contribute to runbooks and post-incident reviews.

The role requires hands-on problem solving, strong communication, and a focus on maintaining high uptime for enterprise systems.

Qualifications

• Production support experience for enterprise systems.
• Hands-on troubleshooting in real-time environments.
• Experience with dashboards and system health monitoring.
• Ability to perform root cause analysis and post-incident reviews.

Responsibilities

• Perform daily production support activities including dashboard monitoring and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigations.
• Provide high-level incident triage, ownership, impact assessment and escalation as needed.
• Troubleshoot application issues using logs, SQL queries, and root cause techniques.
• Support batch processing including scheduling, failures, reruns, reconciliation, and dependencies.
• Collaborate with multiple teams to drive issue resolution and communication.
• Create and maintain runbooks, SOPs, and knowledge articles; contribute to process improvements.
• Participate in post-incident reviews to document root causes and corrective actions.

Skills

Java

SQL/PL-SQL

SOAP Services

Batch processing

Debugging & log analysis

Service Health Monitoring

Dashboard Monitoring

Incident Management

Root Cause Analysis (RCA)

Tools

Monitoring Tools

Runbooks/SOP Documentation

Job description

Role Overview

JPMorgan Chase is seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

Key Responsibilities

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

Required Qualifications

Experience

• Experience in production support, application support, or operational support for enterprise systems.

Technical Skills

Working knowledge of:

• Java
  • Application-level understanding
  • Ability to debug and interpret stack traces and logs
• PL/SQL / SQL
  • Querying databases
  • Troubleshooting data issues
  • Validating results
• SOAP Services
  • Understanding request/response patterns
  • Knowledge of common failure scenarios
• Batch Processes
  • Monitoring and diagnosing failures
  • Understanding job dependencies
• Debugging and Log Analysis
  • Production environment troubleshooting
  • Root cause identification

Incident Management

• Strong incident management skills.
• Prioritization and ownership mindset.
• Structured troubleshooting approach.
• Clear stakeholder communication.

Preferred Qualifications

• Experience supporting systems with strict uptime and availability requirements.
• Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
• Experience with root cause analysis (RCA) methodologies and post-incident documentation.
• Understanding of change management and release support within production environments.
• Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills

• Strong written and verbal communication skills, including timely status updates during incidents.
• Detail-oriented with a focus on operational excellence and risk reduction.
• Comfortable working under pressure and handling multiple concurrent issues.

Must Have

• Production/Application Support
• Java
• SQL / PL-SQL
• Debugging & Log Analysis
• Incident Management
• Batch Job Monitoring
• Root Cause Analysis (RCA)
• Service Health Monitoring
• Dashboard Monitoring

Good to Have

• SOAP Web Services
• Change & Release Management
• Monitoring Tools
• Runbooks/SOP Documentation
• Post-Incident Reviews