Production Support Engineer – Cloud & Observability

The Depository Trust & Clearing Corporation (DTCC); Town of Texas (WI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Pension plan

Paid time off

Hybrid work model

Job summary

DTCC is seeking an Application Support Engineer to ensure stability, availability, and performance of critical business applications. You will troubleshoot production issues, support deployments, and improve monitoring while collaborating with development, infrastructure, and business teams.

The role covers 2nd shift (CST) and requires experience with Java/J2EE, Oracle/SQL, Linux/Unix, and cloud platforms. Expect a hybrid on-site/remote schedule and opportunities to optimize operations in a

Qualifications

• Bachelor's degree preferred or equivalent practical experience.
• 4–8 years of experience in Application Support, Production Support, Software Support, or related technical roles.
• Experience supporting business-critical applications in production environments.

Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify opportunities to automate manual operational processes and improve monitoring efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Provide support coverage during APAC business hours as required.

Skills

Java/J2EE

Oracle & SQL

Linux/Unix

ITIL processes

Cloud platforms (Azure/AWS)

Education

Bachelor's degree or equivalent practical experience

Tools

Splunk

Datadog

AutoSys

IBM MQ

Kafka

Docker

Kubernetes

IBM Integration Bus (IIB)

Job description

DTCC is seeking an Application Support Engineer to ensure stability, availability, and performance of critical business applications. You will troubleshoot production issues, support deployments, and improve monitoring while collaborating with development, infrastructure, and business teams.

The role covers 2nd shift (CST) and requires experience with Java/J2EE, Oracle/SQL, Linux/Unix, and cloud platforms. Expect a hybrid on-site/remote schedule and opportunities to optimize operations in a