Application Support Engineer - Second Shift

The Depository Trust & Clearing Corporation (DTCC); Town of Texas (WI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Pension plan

Paid time off

Hybrid work model

Job summary

DTCC is seeking an Application Support Engineer to ensure stability, availability, and performance of critical business applications. You will troubleshoot production issues, support deployments, and improve monitoring while collaborating with development, infrastructure, and business teams.

The role covers 2nd shift (CST) and requires experience with Java/J2EE, Oracle/SQL, Linux/Unix, and cloud platforms. Expect a hybrid on-site/remote schedule and opportunities to optimize operations in a

Qualifications

• Bachelor's degree preferred or equivalent practical experience.
• 4–8 years of experience in Application Support, Production Support, Software Support, or related technical roles.
• Experience supporting business-critical applications in production environments.

Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify opportunities to automate manual operational processes and improve monitoring efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Provide support coverage during APAC business hours as required.

Skills

Java/J2EE

Oracle & SQL

Linux/Unix

ITIL processes

Cloud platforms (Azure/AWS)

Education

Bachelor's degree or equivalent practical experience

Tools

Splunk

Datadog

AutoSys

IBM MQ

Kafka

Docker

Kubernetes

IBM Integration Bus (IIB)

Job description

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.

This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.

Your Primary Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify opportunities to automate manual operational processes and improve monitoring efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Provide support coverage during APAC business hours as required.

Qualifications

• Bachelor's degree preferred or equivalent practical experience.
• 4–8 years of experience in Application Support, Production Support, Software Support, or related technical roles.
• Experience supporting business-critical applications in production environments.

Shift information –

• Second shift – Times in CST - Mon- Fri: 2PM to 10 PM EST

Talent Needed for Success

• Experience supporting Java/J2EE applications.
• Strong Oracle and SQL troubleshooting skills.
• Experience with Linux/Unix environments.
• Experience with monitoring and scheduling tools such as Splunk, Datadog, and AutoSys.
• Hands-on experience with IBM MQ, Kafka, or messaging technologies.
• Experience working with Azure and or AWS cloud platforms.
• Understanding of ITIL processes including Incident, Problem, and Change Management.
• Experience supporting application deployments and production releases.

Preferred Skills

• Experience within Financial Services, Capital Markets, Securities Processing, or other regulated industries.
• Exposure to Blockchain platforms and distributed systems.
• Experience with Docker, Kubernetes, or containerized environments.
• Basic networking knowledge and troubleshooting skills.
• Experience with integration technologies such as IBM Integration Bus (IIB).
• Exposure to AI-enabled tools such as Microsoft Copilot, GitHub Copilot, or similar productivity tools.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.