Senior Application Support Engineer - Production Reliability

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pension / Retirement benefits

Paid Time Off

Hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Senior Application Support Engineer to provide production support for risk management systems powering core processing across NSCC, FICC, and DTC. You will ensure system stability, handle on-call rotations, and apply ITIL practices to manage incidents and changes.

Join a team delivering high-volume workflows, with opportunities to work across mainframe, distributed systems, cloud, and databases.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience.
• 6-8 years of experience in application or production support environments.
• Strong experience with Unix/Linux systems and production troubleshooting.
• Experience with databases (Oracle, Snowflake, or similar) and SQL.
• Exposure to ETL tools (Informatica, Talend, or similar).
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar).
• Working knowledge of Java and/or Python (debugging and understanding code flows).

Responsibilities

• Provide production/application support across mission-critical risk platforms.
• Monitor systems, triage alerts, and resolve incidents end-to-end.
• Perform root cause analysis (RCA) and drive permanent fixes.
• Troubleshoot across UI, services, databases, and batch processing layers.
• Support and monitor batch workflows (margin & intraday processing).
• Execute SQL queries for data analysis and issue resolution.
• Drive incident, problem, and change management (ITIL processes).
• Participate in release, deployment, and operational readiness activities.
• Maintain and enhance runbooks, knowledge articles, and documentation.
• Identify recurring issues, stability gaps, and automation opportunities.
• Collaborate with global teams and stakeholders for production stability.
• Participate in on-call and weekend rotation support.

Skills

Unix/Linux

Databases

SQL

ETL Tools

Cloud Platforms

Java

Python

Monitoring

Incident Management

Batch Processing

APIs

Distributed Systems

Communication Skills

Education

Bachelor's degree

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking a Senior Application Support Engineer to provide production support for risk management systems powering core processing across NSCC, FICC, and DTC. You will ensure system stability, handle on-call rotations, and apply ITIL practices to manage incidents and changes.

Join a team delivering high-volume workflows, with opportunities to work across mainframe, distributed systems, cloud, and databases.