Production Support / AI-Forward DevOps Engineer

METRIX IT SOLUTIONS INC; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

METRIX IT SOLUTIONS INC in Phoenix, AZ is seeking a Production Support / AI-Forward DevOps Engineer to maintain RTB operations for the Lending segment. The role emphasizes production stability, incident response, and engineering enablement across platforms.

The ideal candidate will manage vulnerability and access controls, oversee changes and releases, monitor systems, and execute disaster recovery plans to ensure service availability and platform reliability.

Qualifications

• Hands-on production support and ITIL operations experience.
• Experience with vulnerability management and security controls.
• Strong ability to monitor, troubleshoot and resolve issues in production environments.
• Proficiency in change, release, and incident management processes.
• Experience in API integration and IAM/security concepts.

Responsibilities

• Provide production support for RTB operations in the Lending segment.
• Focus on production operations and engineering enablement initiatives.
• Perform RCA and implement corrective actions.
• Manage batch and file processing workloads and monitoring.
• Ensure platform reliability and service availability.

Skills

Production Support

ITIL Operations

Vulnerability Management

Change & Release Management

Production Monitoring

Troubleshooting

Batch & File Processing

Root Cause Analysis

API Integration

IAM & Access Management

Certificates & Privileged Access

Disaster Recovery Planning

Platform Reliability

Service Availability

Job description

Job Role: Production Support / AI-Forward DevOps Engineer

Location: Phoenix, AZ

Production Support with AI-forward DevOps Engineer

Resources Required

Support for Run-the-Bank (RTB) operations across the Lending Segment

Focus on both production operations and engineering enablement initiatives

Core Experience Required

Candidates should have strong hands‑on experience in:

• Production Support & ITIL Operations
• Vulnerability Management
• Change & Release Management
• Production Monitoring & Troubleshooting
• Batch & File Processing Support
• Root Cause Analysis (RCA)
• API Integration & Support
• Identity & Access Management (IAM)
• Access management
• Certificates
• Privileged access management
• Disaster Recovery Planning & Execution
• Platform Reliability & Service Availability